JoomlArt Forums 32,862 posts

[john6555 Friend john6555Join date: November -0001Posts: 88Downloads:0Uploads:8 Thanks: 2 Thanked: 1 times in 1 posts]

#120911

For more than a week I have been unable to access the Club Download area. On November 1, 2006 I purchased a subscription for 1 year to the club, yet in my Member Area it indicates that I have no subscriptions. My profile says “unlicensed member” with a join date of Jan 2007, but this is simply untrue – I have been a paying template club member since Nov.1 ’06.
I emailed JoomlArt about this problem and forwarded a copy of my Paypal invoice to them, and now my only listed subscription is for “Custom Color Scheme” which I do not know anything about and which has nothing to do with me. I ordered and paid for a full-year subscription to the template club and being unable to access Member features such as downloads is hurting my sites and business.

I have sent several emails to JoomlArt about this asking them to fix the problem, but they have not answered for more than a few days. This is inexcusable practice and evidence of their terrible lack of customer/tech support. While I will live out my subscription with JoomlArt until November 1, 2007 (once they FINALLY respond and FIX my problem!) – I can tell you that I will be looking elsewhere for a template club at the end of that period. YooTheme seems to be doing some cool things so I will keep an eye on them, also there are plenty of other contenders nowadays doing more innovative design.

JoomlArt has attended to my issue finally after reading this post. I highly recommend JoomlArt templates, but when problems like this happen, it is cause for concern, especially when the issue is not resolved for a week or more.
That said, everyone at JoomlArt has always been helpful in the past, so I do not want to give the false impression that they are a bad company. I would like to edit the title of my post to something less harsh, but am unable to do so.

[Khanh Le Moderator Khanh LeJoin date: November 2013Posts: 1884Downloads:41Uploads:31 Thanks: 44 Thanked: 203 times in 131 posts]

#222319

Hi John,
We are sorry for your inconvenience.

JoomlArt are upgrading the system and may cause some unwanted problem like your case. Please wait a moment and I will look into this problem.

Thank you for your understanding,
Khanh Le

[john6555 Friend john6555Join date: November -0001Posts: 88Downloads:0Uploads:8 Thanks: 2 Thanked: 1 times in 1 posts]

#222320

Khanh, thanks for your reply. In the past I have been very happy with JoomlArt but I’m sure you can understand my frustration with this problem! I hope this will be resolved soon.

[Khanh Le Moderator Khanh LeJoin date: November 2013Posts: 1884Downloads:41Uploads:31 Thanks: 44 Thanked: 203 times in 131 posts]

#222321

Hi John,

The problem are fixed. We also extend your membership one month more and hope you can accept it as our apology.

[john6555 Friend john6555Join date: November -0001Posts: 88Downloads:0Uploads:8 Thanks: 2 Thanked: 1 times in 1 posts]

#222322

JoomlArt has responded and fixed my problem, and I’ve edited my first post above. They did not ask me in any way to edit my post, but I feel that they deserve a fair chance to explain themselves, and I have decided to excuse this problem.
I really hope the future will only being bigger and better things for JoomlArt.

[ErikThorsen Friend ErikThorsenJoin date: December 2005Posts: 1098Downloads:0Uploads:7 Thanks: 22 Thanked: 10 times in 1 posts]

#222378

If you let me know what you would like to change the title to I can change this for you john6555.

I rushed to read this post when I read the heading. Was very surprised to see a unhappy customer here. 🙂

I truly hope the rest of your stay here will be an enjoyable one!

[john6555 Friend john6555Join date: November -0001Posts: 88Downloads:0Uploads:8 Thanks: 2 Thanked: 1 times in 1 posts]

#222435

<em>@ErikThorsen 18542 wrote:</em><blockquote>If you let me know what you would like to change the title to I can change this for you john6555.

I rushed to read this post when I read the heading. Was very surprised to see a unhappy customer here. 🙂

I truly hope the rest of your stay here will be an enjoyable one!</blockquote>
Erik, you can change it to “Problems with support and access to member area” – that sounds a little “quieter”. 🙂

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#222437

<em>@ErikThorsen 18542 wrote:</em><blockquote>If you let me know what you would like to change the title to I can change this for you john6555.

I rushed to read this post when I read the heading. Was very surprised to see a unhappy customer here. 🙂

I truly hope the rest of your stay here will be an enjoyable one!</blockquote>
*Puts on moderator cap* – are you able to modify it?? (P.S. Changed to “Problems with support and access to member area”)

[john6555 Friend john6555Join date: November -0001Posts: 88Downloads:0Uploads:8 Thanks: 2 Thanked: 1 times in 1 posts]

#222477

It would be nice if the original poster was able to modify the title of the post, but it doesn’t look to be possible. Oh well 🙂

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