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[mjevelyn Friend mjevelynJoin date: December 2011Posts: 24Downloads:0Uploads:1 Thanks: 13]

#173673

Hello,

The Contact Form (Contact US>Contact Form) in my site is not working properly. The form validates the info (i.e. it displays an error if there is missing info) and after you click the “Submit” button the “Thank you for your email” message is display but the actual email is never send, neither to the admin nor the self copy to sender.

Could you please help?

Thanks

d

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#437493

Hi,

This is usually an issue with your host, did you try to enable SMTP within your Joomla installation ? if not please try this and see if it helps you.

Regards

1 user says Thank You to Manos for this useful post

1. mjevelyn

[mjevelyn Friend mjevelynJoin date: December 2011Posts: 24Downloads:0Uploads:1 Thanks: 13]

#437507

Hello pascm,

Thank you for your prompt response. Unfortunately this was not the problem. I changed my Mailer settings to SMTP with and without authentication but still no change. The events after submitting the form were the same (i.e. everything seems to work but the actual email was never received)

Cheers

D

[mjevelyn Friend mjevelynJoin date: December 2011Posts: 24Downloads:0Uploads:1 Thanks: 13]

#437715

Hi pascm,

Is there any alternative solution to this problem? Do I need to talk with my hosting provider? If so, what I do I need to tell/ask them?

Thanks

D

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#438319

Hi,

You can use an other email provider to test if everything works fine for your installation, you can utilize a gmail account, here is what you have to to in order to achieve that.

You need to use the following settings to use gmail as the Joomla email server.

Go to Global configuration > Server

You need to change some options in the “Mail Settings” section.

• Set “Mailer” to SMTP Server.
• “Mail From” will be your-user@gmail.com.
• Set “From Name” to whatever you want. E.g. JA Forums, or whatever
• “Sendmail Path” requires no changes.
• Set “SMTP Authentication” to yes.
• “SMTP Username” will again be your-user@gmail.com.
• “SMTP Password” will be yourpassword
• “SMTP Host” is gmail-smtp-in.l.google.com

Please let me know if that helps you, in case this is working then the issue is with your host.

[gsol Friend gsolJoin date: August 2010Posts: 66Downloads:0Uploads:17 Thanks: 35 Thanked: 1 times in 1 posts]

#441053

Hi Pascm,

I am having a similar problem with two installations of your templates i.e. Ja_Events-Joomla version 1.7.0 and Ja_Business-Version 1.7.2.
I have tried all of the above changes you suggest yet still I am not receiving any mail. I have checked my junk mail as well.
I’ts strange as all Joomla 1.5 sites work fine submitting mails but not the 2 I am building in 1.7.

Do you perhaps have any other suggestions?

Thanks!

[gsol Friend gsolJoin date: August 2010Posts: 66Downloads:0Uploads:17 Thanks: 35 Thanked: 1 times in 1 posts]

#441073

Hi Pascm,
well I fixed the issue by installing a third party component which works fine and setting mail to phpMail.
Sitll strange that the standard Joomla 1.7 contact form does not work.:confused:

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#441105

Hi,
It was working for me when i was using J1.7.x so this is why i think it has to do with your host and the php mailer function.

Regards

[Author]

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