Joomla Templates Club 406,261 posts

[ch2856 Friend ch2856Join date: January 2010Posts: 73Downloads:1Uploads:10 Thanks: 12 Thanked: 9 times in 1 posts]

#196811

Hello,

I am very sorry to say, but I am very disappointing from the level of your support .
Here is an answer I got from one of your support staff :

Hi Ran,

By default, the Komento always shows full width.

I tried to switch to the default template of Joomla (protostar). The content of article will show in full width like the Komento.
http://easycaptures.com/fs/uploaded/705/9022436284.jpg

But in the JA Magz template, you have some modules in the “sidebar-2” position and assign to some menu items, thus the content of article will not show in full width as in the Komento: http://easycaptures.com/fs/uploaded/705/1824040441.jpg

To have the width of Komento in accordance with the width of article, pls try to raise your case to the Komento’s forum (http://stackideas.com/forums/index/komento) to get better help.

Regards,

Nazário A
JoomlArt Customer Service.

Really guys? that’s your answer? well have a look at the these print screen
http://shar.es/T5qDU
http://shar.es/T5qV8
Same problem with jcomments as well and all works fine on other template. I guess it’s the modification you made to com_content/article, maybe the next/prev article modification?

The answer should be simple. I can understand answers like “you can’t use it with this template”, “you need to pay someone to modify the template”….but please, don’t give me joomla first timer answer.

Regards
Ran.

[John Wesley Brett Moderator John Wesley BrettJoin date: July 2013Posts: 2142Downloads:17Uploads:26 Thanks: 175 Thanked: 645 times in 426 posts]

#531130

As you have started a new Thread, it is very difficult to understand the problem you are having.
Could you please provide the link to the original Thread?

If this is actually regarding a Support Ticket – could you also provide the Ticket #.

Thanks!

3 users say Thank You to John Wesley Brett for this useful post

1. ch2856
2. Arvind Chauhan
3. Saguaros

[ch2856 Friend ch2856Join date: January 2010Posts: 73Downloads:1Uploads:10 Thanks: 12 Thanked: 9 times in 1 posts]

#531133

Hi,

Thanks for your replay.

Support ticket:#IMS-789-93626

The issue is very simple. Aside from using disqus which works just fine, every other comment component (komento and jcomments in this case) is being displayed outside <article> tag (outside article-body specifically).

All can be seen in the link I have posted:
protostar: http://shar.es/T5qDU
JA Magz: http://shar.es/T5qV8

Kind Regards,
Ran

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#531136

Hi Ran,

I am lining up your ticket to be checked again and no worries if its our bug, we will fix it for you as well as for the template.

Regards

Arvind

2 users say Thank You to Arvind Chauhan for this useful post

1. TomC
2. Saguaros

[ch2856 Friend ch2856Join date: January 2010Posts: 73Downloads:1Uploads:10 Thanks: 12 Thanked: 9 times in 1 posts]

#531137

Hi Arvind,

I am a long time user of JA products and actually never needed a real support since JA products just worked as they intended. So for my upgraded website from j1.5 to j3.x it was natural for me to choose JA again (and I am sure i’ll keep doing it in the future).
I have no doubt that this issue will be solved.

Regards,
Ran.

3 users say Thank You to ch2856 for this useful post

1. TomC
2. Saguaros
3. Arvind Chauhan

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#531189

Hi Ran,

I just checked your site and it seems you has switched to JA Teline III template. Could you switch it back to JA Magz so that I can see issue? and PM me correct URL to access backend and ftp credentials of site,I will investigate further and try to help you out.

Best

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#531232

Hi Ran,

I just to installed Komento component in my local site, you can try with following suggestion:

– Navigate to this directory: templatesja_magzhtmlcom_contentarticle

– Open file: default.php , at approx line 270, remove this block of code: http://prntscr.com/3arlw5


<?php if ($exinfo['type'] == 'text'): ?>
<?php echo $this->item->event->afterDisplayContent; ?>
<?php endif ?>

– Go to file: default_text.php, about line 146, add this line of code: http://prntscr.com/3arm2w


<?php echo $this->item->event->afterDisplayContent; ?>


In case that you’ve not customized these 2 files, you can get my attached files and copy to above directory (remember to backup old files first)

Then let me know how it goes 🙂

---

Attachments:

1. article.zip

3 users say Thank You to Saguaros for this useful post

1. Nazario A
2. ch2856
3. Arvind Chauhan

[ch2856 Friend ch2856Join date: January 2010Posts: 73Downloads:1Uploads:10 Thanks: 12 Thanked: 9 times in 1 posts]

#531239

Saguaros,

Just perfect!

Thank you very much.

Ran.

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