JoomlArt Forums 32,862 posts

[Kevin Collins Friend Kevin CollinsJoin date: September 2014Posts: 54Downloads:0Uploads:1 Thanks: 5]

#194018

Hi
This is the second time I’ve tried to contact you about subscription issue. I’m now blocked. Last year I paid for JoomlArt Compojoom Order Confirmation on 3/26. While compojoom honored the order Joomlart never did.

I tried to follow instructions in email but the coupon did not work and I had to move on.

Please contact me. I need my subscription to Joomlart active as soon as possible.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#519595

I am forwarding your issue onto the JA Sales/Business Department for further review and follow-up.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#519629

<em>@teleactive1 407355 wrote:</em><blockquote>Hi
This is the second time I’ve tried to contact you about subscription issue. I’m now blocked. Last year I paid for JoomlArt Compojoom Order Confirmation on 3/26. While compojoom honored the order Joomlart never did.

I tried to follow instructions in email but the coupon did not work and I had to move on.

Please contact me. I need my subscription to Joomlart active as soon as possible.</blockquote>

Our JATC Standard Membership – 1 year which you got from our last Humbe Bundle deal between Joomlart and Compojoom was manually activated for your account. It was valid from 09 Jan 2013 to 09 Jan 2014. You can check the same on your payment history.

However, as you made the deal on 26 March 2013 so I have just extended your membership period to 09 April 2014 (including the pending time from 09 Jan 2013 to 24 Jan 2014)

Sorry for any inconenience caused to you.

[Kevin Collins Friend Kevin CollinsJoin date: September 2014Posts: 54Downloads:0Uploads:1 Thanks: 5]

#520128

I was able to upload the update to JA Fixel but when I tried update via component Joomlart extension manager I get this error.

<blockquote> ja_fixel JoomlArt.com Template 1.0.1 16 September 2013 4 months ago JoomlArt Updates

Check update
Rollback
Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact “JoomlArt Updater Service” for more information or use another account.</blockquote>

This site is under development and not live yet. This is costing me valuable time.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#520166

Which update services are you using in JAEM component? If your site is under local, please follow guide in this wiki page to update: http://wiki.joomlart.com/wiki/JA_Extensions_Manager/How-to#Checking_for_updates

When your site is online, you can add your JoomlArt account into authentication form: http://prntscr.com/2n9ojy and update via Joomla Update Services.

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