JoomlArt Forums 32,862 posts

[dean_k Friend dean_kJoin date: January 2014Posts: 8Downloads:2Uploads:0 Thanks: 3]

#193612

I actually sent a ticket but it tells me to post on the forum since the ticket system is under maintenance.

In case you need the ticket #, it’s KHE-489-15825 .

Anyway, the content of the ticket is

Hello, my Transaction ID: 8W9389617T4815939, paid via Paypal.

After the payment went through, I was redirected to a member only section, but I am unable to download anything and nothing is showing on my payment history.

Any way to correct this?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#517869

@ Dean Kang,

Your JATC standard membership 1 year is fully activated and ready to download now. Our site has just been migrated to a new server which might cause the issue.

Please try again. If the download issue still persists, just let me know.

[dean_k Friend dean_kJoin date: January 2014Posts: 8Downloads:2Uploads:0 Thanks: 3]

#517932

Thanks, it works now.
I thought it was automatic and waited about 5 minutes prior making this post & the ticket. I guess I should have waited longer.

Regardless, it works now.

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