JoomlArt Forums 32,862 posts

[pweiss70 Friend pweiss70Join date: September 2014Posts: 3Downloads:0Uploads:0 Thanks: 3]

#201632

Hello,
i bought the JATC Standard Membership today, but it doesnt show up in my payment history on joomlart.
I checked my paypal payment and it seems ok.

When can i start downloading ?

Thanks

Invoice ID: 424529-CGE

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#550883

Hi

We are sorry for the inconvenience, evidently there is a problem if your subscription is not still activated but unfortunately Joomlart administrative offices are closed for the week end so at this moment is impossible to verify where the problem is

Btw i sent you a Private Message check it

[pweiss70 Friend pweiss70Join date: September 2014Posts: 3Downloads:0Uploads:0 Thanks: 3]

#550884

Okay, no problem. So do i have to wait till monday to get a reponse ?
Thanks

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#550886

<em>@pweiss70 447486 wrote:</em><blockquote>Okay, no problem. So do i have to wait till monday to get a reponse ?
Thanks</blockquote>

Yes please

Next monday this will be managed by administrative offices and resolved

1 user says Thank You to pavit for this useful post

1. pweiss70

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#550934

<em>@pweiss70 447484 wrote:</em><blockquote>Hello,
i bought the JATC Standard Membership today, but it doesnt show up in my payment history on joomlart.
I checked my paypal payment and it seems ok.

When can i start downloading ?

Thanks

Invoice ID: 424529-CGE</blockquote>

Sorry for the wait. Usually membership should get activated automatically once the payment is made, however this one time we had to manually activate yours.

Everything should be fine now, you could check Your payment history again to see that your JATC membership is fully in effect.

2 users say Thank You to JA Developer for this useful post

1. pweiss70
2. pavit

[pweiss70 Friend pweiss70Join date: September 2014Posts: 3Downloads:0Uploads:0 Thanks: 3]

#550985

<em>@JA Developer 447578 wrote:</em><blockquote>Sorry for the wait. Usually membership should get activated automatically once the payment is made, however this one time we had to manually activate yours.

Everything should be fine now, you could check Your payment history again to see that your JATC membership is fully in effect.</blockquote>

Thanks, the membership is now displayed correctly in my payment history.

[gavind Friend gavindJoin date: July 2013Posts: 121Downloads:0Uploads:0 Thanked: 8 times in 7 posts]

#551733

Hi. Just to clarify, if we purchase on a weekend, will it get activated on the next business day or is this just a one time thing?

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#551735

<em>@gavind 448538 wrote:</em><blockquote>Hi. Just to clarify, if we purchase on a weekend, will it get activated on the next business day or is this just a one time thing? </blockquote>

Activation of membership usually is immediate after payment, sometime happens that for various reasons communications between paymet gateway ( paypal ) and Joomlart’s servers can gives problems , so the whole payment process should be manually verified by Joomlart’s administrative Offices and clearly if this happens on week ends when Joomlart’s offices are closed user should wait until the next monday.

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