Joomla Templates Club 406,261 posts

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#572270

Try to check the permission of your site again to make sure that directory permissions – 755, and file permissions – 644

If you don’t have file ownership, you can contact your host for help.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#737307

Try to check the permission of your site again to make sure that directory permissions – 755, and file permissions – 644

If you don’t have file ownership, you can contact your host for help.

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#572344

Hi,
I have check the directory permission and i found out that is 755, when i changed it to 644 it does not work.

Please what to do?

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#572370

Hi,
Below is the message from my host provider:

Hello Shafii,

I have corrected the ownership of the files and also the file permissions to 644 and folder permission to 755. However, the website http://project.naijadigital.com/ is still not loading. I could see that the website is loading fine with default theme. I request you to contact the template developer and verify the issue further.

If you have any further questions, please update the Support Console.

Sincerely,

Likhitha K
Technical Specialist

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#572730

Hi

You can inpect the element to see the error message: http://prntscr.com/7cjlkj

It’s reporting 500 Internal Server Error.

If you’ve not customized this template much, pls try to take a backup of your site and re-install the template.

REMEMBER to backup first.

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#572789

HI,
I did what you asked me to do but no changes, Please help me check from your end and see if you could help me fix it. i sent all the login details to your PM. Plssssss

Thank you so much in advance

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#572877

You can PM me the ftp account of your site also.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#737911

You can PM me the ftp account of your site also.

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#573534

Hello Saguaros,
i sent you PM with my FTP details still expecting your positive reply

Thank you

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#738560

Hello Saguaros,
i sent you PM with my FTP details still expecting your positive reply

Thank you

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#573554

Kindly check the FTP account again as I couldn’t access with that info

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#573870

Hi,
Please i have sent the FTP details again no reply yet pls whats up?

[qolby Friend qolbyJoin date: August 2014Posts: 81Downloads:5Uploads:8]

#738884

Hi,
Please i have sent the FTP details again no reply yet pls whats up?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#574073

I access the path: /public_hmtl/AwadaTube but that directory is empty

could you check again?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#640412

I access the path: /public_hmtl/AwadaTube but that directory is empty

could you check again?

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