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[daveburstein Friend davebursteinJoin date: December 2013Posts: 125Downloads:227Uploads:22 Thanks: 43 Thanked: 12 times in 2 posts]

#955439

It takes the database connection and shows me the overview/finalize screen. I click on install, it goes through four lines (backing up database, etc.) and then goes back to the overview/finalize screen rather the the "remove the installation directory" screen. Screenshot attached.
Whaever I did, it bounced me to the overview/finalize screen. I even reuploaded the quick start package into a second directory (jbdb is our tests,) but the result was the same.
I’ve installed dozens of quick starts, etc. without a problem like this.
I tried renaming the installation folder manually and got the error
No configuration file found and no installation code available. Exiting.

Help please.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#955537

Hi
I have not found the screenshot in your first post , could u added them and let me know what error you are getting after click on remove the installation directory .

[daveburstein Friend davebursteinJoin date: December 2013Posts: 125Downloads:227Uploads:22 Thanks: 43 Thanked: 12 times in 2 posts]

#955728

Pankal

Sorry. The screenshot was a TIFF which didn’t upload. Changed it to a jpeg, now attached.

As you can see in the screenshot, I didn’t get to delete the installation directory; It just went back to the "overview/finalize" screen.

Not sure what to do.

Thanks for the help.

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Attachments:

1. 

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#955882

Hi
follow the steps below :
Increase the max execution time to 600 and memory limits to 512M from PHP configurations .
Then Restart Apache ,
Download the latest Quickstart package
Install the package again on new folder and on a Fresh DB .
Wait for complete the process in 3rd step with help of THIS DOC .

[hdavid90 Friend hdavid90Join date: July 2014Posts: 61Downloads:168Uploads:6 Thanks: 16]

#956667

Hi, I have exactly the same problem. I already reupload the quickstart and still loop

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#956694

Hi
follow the steps in my last post .

Increase the max execution time to 600 and memory limits to 512M from PHP configurations .
Then Restart Apache ,
Download the latest Quickstart package
Install the package again on new folder and on a Fresh DB .
Wait for complete the process

[hdavid90 Friend hdavid90Join date: July 2014Posts: 61Downloads:168Uploads:6 Thanks: 16]

#956819

I was using the latest quickstart package (downloaded today) and I’m using hostgator hosting, i can edit php, I already did it, but dont know how to restart apache or something more in hostgator

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#956867

Hi
You can ask your host and they will do this both things for you .

[hdavid90 Friend hdavid90Join date: July 2014Posts: 61Downloads:168Uploads:6 Thanks: 16]

#957022

Hi, I tried in local host and the problem is the same, other quickstarts work. so im sure that the problem is with this quickstart.

EDIT: I’m using a shared hosting and support told me that i cant increase those values

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#957097

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