When you do a recover password on the site, you get sent a token you have to copy and paste into text box in a link provided and click submit. Unfortunately when this is done, it returns you to the same page and regardless of how many times you try it does not allow you to change your password.
Can the recover password be done using Joomla’s normal recovery system. The one provided with JA social does not work.
Saguaros
Moderator
can you pls provide me the super administrator account via your ticket?
sorry, we cant give you superadmin access to our site. Please solve this problem and get back to us with your solution.
Saguaros
Moderator
yes, that’s a typical issue only occuring at your site as I have checked the quickstart demo and still see everything work fine. If I do not have access to your site, I am afraid I could not debug or give you any solution.
tell me how to change the recover password to link to joomla’s native recover password form
your template is causing the problem- here is what i found online:
http://forum.joomla.org/viewtopic.php?p=2128249#p2128249
<blockquote>Andy,
So far we have identified the following template clubs using the mechanism:
* Rockettheme,
* Yootheme
* Joomlart
* Gavick
* Shape 5 (identified by Brynk)
Please feel free to add more to the list to benefit the users? (maybe abstract this part and post as separate issue?)
note to template clubs: This is to help users of your fabulous templates so they know what to do! This is no blaming festival since you have done your job well so we just want to make sure that people understand that with certain templates this issue will arise and that users need to do something, as you need to do something in your packages as well! I know for instance RT has already upgraded all systems with the updated confirm.php so please help your clients and upgrade asap or make notice on your sites how they should upgrade your particular version of this file?
Leo 8)</blockquote>
my solution is to temporarily remove the com_user folder from the jat3 plugin folder– it solved the problem
I found that the original solution needed the user login as well as the token, whereas the jat3 solution asked only for the token
jmpi
Friend
<em>@tienhc 196162 wrote:</em><blockquote>yes, that’s a typical issue only occuring at your site as I have checked the quickstart demo and still see everything work fine. If I do not have access to your site, I am afraid I could not debug or give you any solution.</blockquote>
access would be not a problem. where i send you the informations?
sorry again, i am very busy atm. so every answer takes a little time.
Saguaros
Moderator
<em>@jmpi 196678 wrote:</em><blockquote>access would be not a problem. where i send you the informations?
sorry again, i am very busy atm. so every answer takes a little time.</blockquote>
Can you please send me the information via PM or your ticket
Thanks
tlovers
Friend
The same in my site 🙁
How solve this issue?
Saguaros
Moderator
hmm , i test the demo site, it’s working.
Try changing the default template to any other template and then try the forget password link again. if it works then, something is wrong with our template. If it doesnot work, then something is wrong with your joomla! installation.
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