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[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#132493

Hi Everyone, very strange error.

I received an e-mail 48 hours ago:

“Hello Administrator,

A new User has registered at Quest Bulgaria.
This e-mail contains their details:

Name – Guy Hamilton Simcock”

Plus his username and e-mail details.

Strange thing is, I log in as Admin and this user doesn’t appear in my user list. I’ve searched, sorted by Name, Date Registered and he’s just not there!

Anyone think why?
Thanks
Chris

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#266700

Another 6 users registered in the last 6 hours. None of them appear in my user list.

ANYONE?

I am losing subscribers and money here 😡

[anisjolly Friend anisjollyJoin date: April 2008Posts: 661Downloads:0Uploads:15 Thanks: 33 Thanked: 96 times in 55 posts]

#266709

hey quest – just thinking, are you just using joomla’s registration or a cb one?

have you had a look to see if these users are in the backend db?

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#266712

Hi anisjolly

<em>@anisjolly 75181 wrote:</em><blockquote>are you just using joomla’s registration or a cb one?
</blockquote>
I’m using standard JoomlaCore for Registration. I have purchased a 3rd party user extension as I want more stats (location, occupation, etc.), but not installed it yet.

<em>@anisjolly 75181 wrote:</em><blockquote>have you had a look to see if these users are in the backend db?</blockquote>

Nope, these users (apart from initial e-mail to Admin), are non-existent in the backend User List.

I hope when you said you were losing your ‘wife and little one’ it’s nothing sad, just a weekend away perhaps!!!

Thanks
Chris

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#266881

HI questbg !
this is strange problem , please go to phpmyadmin and check user table in database of your site :
– If that users have added to database => threre is a problem with user component in administrator => please try to replace administrator/components/com_users folder by default folder of of joomla.
– If users haven’t been added to database => there is problem with function register of user component in frontend => please try to replace components/com_users folde by default folder of joomla.

Note : don’t forget backup old folders.

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#266894

Can you also try to register yourself as a “fake” user? Then you can follow it better.

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#266971

Thanks both. I think I’ve discovered something ‘significant’ although, I still don’t know how to ‘fix’ it :((

I was doing as Menalto suggested yesterday by creating a ‘fake’ user (myself) to see what happened.

I registered via the registration form and received the “you will be sent an activiation e-mail” kind of message.

I received an e-mail saying a new user had registered. As before, I log into the backend as Admin and check the User list … no new user with the name I registered with!?!

Very odd. The e-mail address I used for the ‘dummy’ registration never received an e-mail activation link (I checked this for 24 hours … nothing!).

Now for the very strange thing:

Today, by pure chance, I was fiddling around in my ‘test’ site. When I first built the site, I was using a subdomain http://www.joomla.questbg.com before we went live last week, when I transferred everything to the main domain at http://www.questbg.com

I set up the ‘sub-domain’ to use a duplicate database so I could continue to use it for testing purposes, installing 3rd party extensions and ‘fiddling’ with any code, prior to loading any mods to the live site.

The strange thing: all the new users that registered last week, but never got an activation e-mail appear in the User List on the old subdomain test site?

So, somewhere, something is still pointing to the old subdomain, not the new site?

Any ideas where I can look for this?

Thanks
Chris

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#267008

Take a look in the configuration.php file on your live site. Did you do the needed changes there before you went live?

var $log_path = '';
var $tmp_path = '';
var $live_site = '';
var $host = '';
var $user = '';
var $db = '';
var $password = '';

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#267009

Take a look in the configuration.php file on your live site. Did you do the needed changes there before you went live?

var $log_path = '';
var $tmp_path = '';
var $live_site = '';
var $host = '';
var $user = '';
var $db = '';
var $password = '';

1 user says Thank You to Menalto for this useful post

1. questbg

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#267090

Thanks Menalto … got it! Database field was set to old ‘test’ database on the subdomain!

Brillaint. Please mark ‘solved’ 🙂

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#267094

Good to hear that it fixed the issues you where having.

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