JoomlArt Forums 32,862 posts

[Aratype Friend AratypeJoin date: August 2007Posts: 797Downloads:41Uploads:60 Thanks: 194 Thanked: 98 times in 6 posts]

#193192

Hi folks,

Where is the renew link to existing members? I tried to renew my membership but I have only the new member price…

Thanking you in advance…

Best

Aratype

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#516268

Hi,

Can you get me a screenshot? you trying to renew which membership? Make sure you are logged in to see the renewal link. Any expired membership does not show renewal as the discount is applicable only when renewed before expiry.

Anyways, get me more details and I will help you out.

Regards

Arvind

[Aratype Friend AratypeJoin date: August 2007Posts: 797Downloads:41Uploads:60 Thanks: 194 Thanked: 98 times in 6 posts]

#516278

Hi Arvind,

Thank you, I understand now. It was an expired membership I understand now.

All the best.

Ara

1 user says Thank You to Aratype for this useful post

1. JA Developer

[synapsis Friend synapsisJoin date: April 2007Posts: 234Downloads:18Uploads:28 Thanks: 58 Thanked: 19 times in 1 posts]

#516772

Sorry, but I too felt this was very unclear. In my mind, a license need not be “renewed” until it has expired. And renewing within any reasonable amount of time afterward, is deserving of a customer loyalty discount — that’s why you’re offering it as a company, for my customer loyalty. When my license is expired is when you want me to come back and buy another from you — not before.

After it’s expired is when I’m going to either go shop around for a different template provider OR, as I’m sure you’d prefer, return to you guys and buy a renewal license, because it’s a great service AND there’s a discount. You’re keeping me away from looking around at other shiny offers, by making me want to always come back for more.

At the moment, I’m not terribly upset about this, because you have a coupon code that makes a new license cost a mere $3 more than a renewal, so I’m not going to gripe TOO much. But you should know that if I’d grown accustomed to $49 renewals, and suddenly my renewal bill was $70… I’d be inclined to start at least seeing what else is out there.

This is just my 2 cents… and as I said, I’m happy to renew using the coupon. But you might want to rethink this policy in the future.

1 user says Thank You to synapsis for this useful post

1. Arvind Chauhan

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#516831

Thanks synapsis for the feedback and I would agree with you on this. We do have a pending signup page and membership rearrangement plan pending and I am sure we can consider this whenever we proceed with the membership changes. May be we can extend the renewal period to 10 days past expiry.

Regards

Arvind

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