JoomlArt Forums 32,862 posts

[dieudonne Friend dieudonneJoin date: January 2011Posts: 947Downloads:61Uploads:266 Thanks: 452 Thanked: 107 times in 3 posts]

#184577

Hello,

we just renew our membership :

JATC Standard Membership – 1 year
JAEC – Joomla Extensions Club – 1 Year

We paid with 2check out, and it was ok.

But we have no invoice, no confirmation mail and nothing appear in the account.

So what’s happens ?

And for info, this year, we didn’t receive any mail to renew our membership….!

What can we do to fix this ??

Update: after one hour, apparently it is ok.
But we see that we paid the full price and not the renew price.

What’s happening ??

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#482056

Let me get this checked with the accounts in the next few hours. Do not worry, will help you.

Regards

Arvind

1 user says Thank You to Arvind Chauhan for this useful post

1. dieudonne

[dieudonne Friend dieudonneJoin date: January 2011Posts: 947Downloads:61Uploads:266 Thanks: 452 Thanked: 107 times in 3 posts]

#482158

Hello,

we just receive the 2 invoices. Thank for this.
But we still have a problem.

Why we didn’t receive any mail to renew our membership….?

Why we see that we paid the full price and not the renew price ?

What’s happening ??

Thank in advance.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#482259

<em>@dieudonne 358321 wrote:</em><blockquote>Hello,

we just receive the 2 invoices. Thank for this.
But we still have a problem.

Why we didn’t receive any mail to renew our membership….?

Why we see that we paid the full price and not the renew price ?

What’s happening ??

Thank in advance.</blockquote>

Normally, our system will automatically send you an email reminding the expiry date within 30 days of expiry of membership to let you renew the membership with 30% off. After the membership expires, the renewal link is not available for your account any more!

I am not sure why your renewal email did not go through. You can check your spam box also for sure!

Regards

[dieudonne Friend dieudonneJoin date: January 2011Posts: 947Downloads:61Uploads:266 Thanks: 452 Thanked: 107 times in 3 posts]

#482356

I don’t think so.
Can you provide me the email address who normally sent this email ?

And so there is no chance to buy a renew instead the full price ??

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#482440

<em>@dieudonne 358638 wrote:</em><blockquote>I don’t think so.
Can you provide me the email address who normally sent this email ?

And so there is no chance to buy a renew instead the full price ??</blockquote>

The email address is admin@joomlart.com. I have also sent you a PM. Pls check.

1 user says Thank You to JA Developer for this useful post

1. dieudonne

[dieudonne Friend dieudonneJoin date: January 2011Posts: 947Downloads:61Uploads:266 Thanks: 452 Thanked: 107 times in 3 posts]

#482475

Hello,

we just check our mail server, and we don’t see any mail from the address admin@joomlart.com.
Strange …

We also saw your PM.
Thank for your proposition, we accept it.

And thank for your answers.

Sincerelly.

[Author]

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