JoomlArt Forums 32,862 posts

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#134764

I renewed my account last night and everything was fine. Now after today’s maintenance it showing I need to renew again!

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#276901

I have just checked your account and everything seems fine. If you still have any problem, please submit a ticket from your Member Area >> Support Tab.

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#276909

Thanks, submitted ticket.

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#276940

Nm – I can “download” now but my account still shows that I need to renew.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#276995

nefar;87937Nm – I can “download” now but my account still shows that I need to renew.

Hi nefar,
In fact, the renew function will be available in Member Area because you can always renew when active. You will get 30% discount if you renew before expiration

During your active membership, “Renew” can be understood as “Extend” because the new expiring date = current expiring date + 1 year

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#277061

Your JA Template Club membership has expired…
You can renew/upgrade your membership at your Member Area

That’s what shows up in the block on the left of the page.

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#277535

The renew “function” is not the issue. The issue is when I log into my account the account status block that loads on the left hand side of the screen states :

Your JA Template Club membership has expired…
You can renew/upgrade your membership at your Member Area

This is obviously not true and when I log in it forces me to the “renew” page. I did not have this problem before the site was down for an entire day so it obviously was trigged when that large downtime happend.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#277638

Dear nefar,

Our system work well at the moment, please log in you account and check again. I think it may be your browser cache, please try to delete cache and cookie.

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#277674

<em>@Hung Dinh 88815 wrote:</em><blockquote>Dear nefar,

Our system work well at the moment, please log in you account and check again. I think it may be your browser cache, please try to delete cache and cookie.</blockquote>

Cookies, cache, session cleared still shows up as expired. I also checked in another browser and it shows up as expired.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#277688

Hi nefar,
The expired message is a bug in our system. Your account is still granted with full download and email support permission. The bug has been fixed however.
Thank you for your report.

1 user says Thank You to Hung Dinh for this useful post

1. nefar

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#277691

Hi Hung Dinh

3 days ago I redeemed 3,500 credits to upgrade to JA Developer membership.

I have not received confirmation e-mail but the 3,500 credits were deducted.

I have also tried e-mailing you directly, and customer support, and I’ve opened a Priority Support Ticket.

Still no response. Please can you advise if my redemption request has been received?

Many Thanks
Chris

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#277971

<em>@Hung Dinh 88880 wrote:</em><blockquote>Hi nefar,
The expired message is a bug in our system. Your account is still granted with full download and email support permission. The bug has been fixed however.
Thank you for your report.</blockquote>

Yep, all good now.
Thanks

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#277982

Yep, me too, all sorted. Many thanks.

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