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[chodan05 Friend chodan05Join date: July 2011Posts: 4Downloads:0Uploads:0]

#166315

I have ONE Extra Field Group with 9 Extra Fields.

Search Filter queries 3 of these extra fields only, (Vehicle Year, Make & Model.)

Search Results return every record in that category, not just the filtered request.

I’m unsure what to do next. Please advise.

[jakkraphong Friend jakkraphongJoin date: July 2011Posts: 45Downloads:0Uploads:4 Thanks: 3 Thanked: 1 times in 1 posts]

#401527

i think we face the same problem mate.. it has something to do with keyword search i think… :((

check my k2 search out http://www.mybangkokpoperty.com

whats yours? id like to see if the problem is identicle..

[chodan05 Friend chodan05Join date: July 2011Posts: 4Downloads:0Uploads:0]

#401534

My site is not up at the moment… but the problem is this:
There is ONE extra Field Group, (Recall Information)
There are NINE Extra Fields in that Recall Information Group, (Various Car related identifiers like Year, Make & Model.)

The Search queries only 3 of those 9 extra fields but returns completely unrelated results. (I had originally thought it was all items in the category because there were 23 articles in my K2 Category and there were 23 search results… but this was simply a coincidence. Another attempt to search returned 26 results, and further review shows that they are articles that don’t even have the extra fields group associated with them.)

I’m at my wits end with this. I’ve contacted them 3 days ago AND PM’d one of the administrators that was online when I originally posted… Still no response. Even a simple “We’re looking into this” would make me feel better about dropping the money on this subscription. I’ve downloaded a few other extensions, but I hesitate to try them out if I’m going to be forced to spend the same amount of time and frustration trying to configure them properly.

[thangnn1510 Friend thangnn1510Join date: October 2014Posts: 1608Downloads:0Uploads:80 Thanks: 73 Thanked: 278 times in 256 posts]

#401565

@chodan05: Could you give us the login information FTP/admin account to your support ticket XLO-194-49173 in http://support.joomlart.com. I’ll check for you. Thank you.

[chodan05 Friend chodan05Join date: July 2011Posts: 4Downloads:0Uploads:0]

#402567

thangnn1510,
It’s been 4 days and I’ve yet to get a response. My PM’s have also gone unanswered. Will anybody actually be looking into this issue or is your staff simply hoping that I get tired and go away?

[thangnn1510 Friend thangnn1510Join date: October 2014Posts: 1608Downloads:0Uploads:80 Thanks: 73 Thanked: 278 times in 256 posts]

#402600

Hi Chodan!

Sorry for responding you late. I’m working in your site but still not found resolution. Please allow me more time.

Thank you.

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