JoomlArt Forums 32,862 posts

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#125527

I have tried for over a month to get someone to get back to me re: getting my affiliate payment paid, but besides the automatic response, I haven’t gotten any response at all.

Pretty much similar to Klaus’ issue in thread: http://www.joomlart.com/forums/topic/affiliate-commisions-not-being-paid/

This seriously puts JA in a very bad light where you cannot trust them to pay the commissions on sales made; and even more so – the lack of respect by not bothering to answer at all is appaling, whats the point of tracking incomming emails if you do not bother responding.

Klaus put it best when he said – “I would kindly ask for this to be cleared up without further delay. I’m prepared to create a major stink if it isn’t.”

Kind Regards,

–Tone

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#238506

Now the staff is on vacation until …..11 or 12 feb i think it was, so i am sorry to say that i cant help you out since i dont have access to that part. But if you post a new ticket about it i can add it to the right person. Hope that helps you out a bit……..

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#238895

Thanks Menalto, the new TT is: [GENERAL #WGY-399162]:

Cheers,

–Tone

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239234

I am still waiting for something regarding this… Both Menalto and Miccas has offered to do something but nothing is being done.

This shows that JoomlArts affiliate program is not a good way to go, sure you can make commissions but they won’t pay up, that is extremely poor business ethics if you ask me!!!!

–Tone

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#239241

I found your ticket and forwarded to the right person the day you posted it, further than that there is not much i can do(i have no access to perform any operation about your commision check,sorry to say it)

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239242

I know that… and I appreciate you pointing the ticket to the right person… Who is that person by the way? Hung?

What I cannot understand is why I am not getting a reply back from that person, infact, I should not even have to make this a public issue. It should have been taken care of as it clearly states in the affiliate agreement, the following month after reaching $100 – payment will automatically be made.

Well, I reached that in July of 2007 and for the last couple of months I have been waiting to hear something about this BEFORE taking it public.

I can just assume that JoomlArt is purposely not paying out affiliate payments that are due, and I strongly urge anyone that has an affiliate account with JA to check their balances because I doubt that any payments are made without having to complain about it. I have seen other posts about missing affiliate payments so it would appear this is a common issue.

Having to complain about getting the money that should have been paid a long time ago without bitching and moaning makes the JA affiliate program a scam in my books!

–Tone

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239282

I would love to hear from others that have taken the time to look at their affiliate account and notice that they too should have received their affiliate payment a long time ago.

HUNG – any particular reason you are not bothering to even bother replying to this thread or better yet the trouble tickets I have entered about my missing affiliate payments?

–Tone

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239334

Hung – are you planning to do something about this or keep ignoring the issue?

It truly makes the JA affiliate program a complete scam!

–Tone

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#239345

I’ll buzz him again about this

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239495

I am officially calling the JoomlArt’s Affiliate program a scam!

Poor customer service (Miccas and Menalto obviously does not have the access to deal with these kinds of situations, no fault of their own) but Hung who keeps logging on the system has completely and utterly just ignored any and all communications from me.

I have used the contact box several times over a period of two months, without ANY answer except a sporadic one from Miccas that he will forward it to the right person.

The Affiliate payment is 6 months due and I have silently asked about it for the last couple of months, I have PMd HUNG as he is supposed the leader of this pack and he ignores me flat out.

I will keep raising a stink about this this I receive my affiliate payment, until then I suggest and implore people not to use their affiliate program as even if you do get sales, you won’t get paid for them!

Compound this with changing from a two promised templates a month to slowing down to one template in a month, which means that the ones with a developer license does not get the promised number of templates that he has paid for (speaking for my own situation but it applies to all of us who paid for the annual developer membership).

JS is going down the drain, they rely on nice moderators (again I mention Miccas and Menalto) but ultimately they don’t have the power to do anything about customer service issue (from what I can tell atleast).

Very disappointing and very much a scam in every sense of the word!

–Tone

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#239496

shackbase: We are not changing our template releases to 1 a month, it is still 2.

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239499

Well, thats great news – I hope you (as in JA) can keep that up in the long run.

Again, I want to stress that there should be some kind of protocol that when a released template has a bug found in it that is fixed, it should be updated in the packages. Why re-invent the wheel twice, wasting time searching the forums for a bug that should already have been squashed and fixed in the package that I download today.

Maybe even have a blog better yet a daily newsletter that we could sign up to that would include bugfixes found in templates so we can be made aware of bugs we might not have noticed but like to get rid of none the less.

Straying from the main source of this thread however.. Whats going on with my affiliate commission?

–Tone

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239508

Well… After a lof of hassle, this issue has been fixed and Hung was kind enough to explain to me what happened.

Apparently their affiliate software does not include the $10 signup bonus into consideration when calculating the payout, and I was 20c short of a hundred, but the $10 put me over the $100 payout limit, so I was in limbo, having made the cut but the glitch popping me into nomansland sort of speak.

Now – to be fair, this could and should have been handled a lot quicker without the need to go public but Hung mentioned he would get in touch with iDevDirect (the affiliate software guys) to have them create a fix for this so hopefully it will not happen to anyone else and those that haven’t bothered checking their stats and complained, I can only hope that this has been fixed by the 1st of March so you all will receive your fair payouts.

If I could be so bold, I think that the treshhold of $100 is a little steep, and I would suggest maybe making it a little bit more affiliate friendly and drop it to $50, but that is another issue all together.

All is clear in the western skies, thanks Hung for fixing the issue and explaining what and why it happened and another big thanks to Miccas for helping me bug.

Cheers,

–Tone

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#239510

shackbase, we’re going to use your issue as an example to fix the system. Thanks for your patience 🙂

[shackbase Friend shackbaseJoin date: May 2007Posts: 158Downloads:0Uploads:0 Thanks: 8 Thanked: 5 times in 1 posts]

#239511

Great – glad something good came out of it! 🙂

–Tone

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