JoomlArt Forums 32,862 posts

[teetide Friend teetideJoin date: December 2007Posts: 256Downloads:0Uploads:4 Thanks: 19 Thanked: 6 times in 1 posts]

#125220

I have complained loudly in the past about the poor support on this forum. Accordingly, it’s only fair that I am equally vocal when outstanding support is provided.

In the last couple of days, Tchung has stepped up his game and provided me with great forum support and answered virtually all of my questions. With a few quick pointers he has saved me many, many hours of frustration.

Thank you Trungch for the outstanding forum support you have recently provided! Keep up the good work!

TeeTide

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#237275

Well done Trungch, and thank you TeeTide for mentioning such feedback.

As I have said previously, JoomlArt are working on providing better support, with numerous changes to the way we work. I also mentioned you wouldn’t see this at first, but as you can surely tell it’s starting to be shown that these changes are benefiting our customers.

Of course, this can never be done without the support of staff like Trungch.. so well done!

[cgc0202 Friend cgc0202Join date: August 2007Posts: 2244Downloads:0Uploads:3 Thanks: 206 Thanked: 262 times in 1 posts]

#237758

<em>@TeeTide 37998 wrote:</em><blockquote>I have complained loudly in the past about the poor support on this forum. Accordingly, it’s only fair that I am equally vocal when outstanding support is provided.

In the last couple of days, Tchung has stepped up his game and provided me with great forum support and answered virtually all of my questions. With a few quick pointers he has saved me many, many hours of frustration.

Thank you Trungch for the outstanding forum support you have recently provided! Keep up the good work!

TeeTide</blockquote>

Is the lesson here then to complain and shout loudly?:) I see that some who were very vocal with their complaints do get the attention and get faster response. It is anecdotal observation though.

But, yeah. As a policy, I make the effort to thank people who helped me. It is the decent thing to do.

Cornelio

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#237759

<em>@cgc0202 38705 wrote:</em><blockquote>Is the lesson here then to complain and shout loudly?:) I see that some who were very vocal with their complaints do get the attention and get faster response. It is anecdotal observation though.

But, yeah. As a policy, I make the effort to thank people who helped me. It is the decent thing to do.

Cornelio</blockquote>
Personally I don’t think that’s the case, I feel more enticed to help someone who is straightforward and fair.

[ErikThorsen Friend ErikThorsenJoin date: December 2005Posts: 1098Downloads:0Uploads:7 Thanks: 22 Thanked: 10 times in 1 posts]

#238236

Yes, let’s clean up the unanswered questions from the customers.

Suggestion to Joomlart ( and staff ) :

HAVE A CLEAN UP DAY! Spend 1 full day, entirely dedicated to supporting the people in here. All and everyone helps out on the same day to clean. This goes for all designer, staff, support people, forum visitors and so on. Everyone visiting the site on this day is then encouraged to search for unanswered posts and reply to them. That way we can create sort of a “”magical” happening to all those unanswered questions and possibly also get more people involved in support??
To make it even better, give out a prize for the 5 people who gives the best support this particular day. Then you are sure to get some decent help around here, I am sure.

Just my 5 cents on how to make the world ( our world ) a better place!

[teetide Friend teetideJoin date: December 2007Posts: 256Downloads:0Uploads:4 Thanks: 19 Thanked: 6 times in 1 posts]

#238275

<em>@cgc0202 38705 wrote:</em><blockquote>Is the lesson here then to complain and shout loudly?:) I see that some who were very vocal with their complaints do get the attention and get faster response. It is anecdotal observation though.

But, yeah. As a policy, I make the effort to thank people who helped me. It is the decent thing to do.

Cornelio</blockquote>

Not the case at all. I haven’t had a lick of support on these forums since I started this thread.

It was nice while it lasted.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238428

<em>@TeeTide 39367 wrote:</em><blockquote>Not the case at all. I haven’t had a lick of support on these forums since I started this thread.

It was nice while it lasted.</blockquote>
E-mail me your thread

[teetide Friend teetideJoin date: December 2007Posts: 256Downloads:0Uploads:4 Thanks: 19 Thanked: 6 times in 1 posts]

#238477

We can start with these:

http://www.joomlart.com/forums/topic/the-1-5-stable-template-appears-to-be-totally-screwed-up/

http://www.joomlart.com/forums/topic/when-will-the-justicia-1-5-template-be-fixed/

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238539

<em>@TeeTide 39624 wrote:</em><blockquote>We can start with these:

http://www.joomlart.com/forums/topic/the-1-5-stable-template-appears-to-be-totally-screwed-up/

http://www.joomlart.com/forums/topic/when-will-the-justicia-1-5-template-be-fixed/</blockquote>
Can you e-mail me a zip up of your template directory, and a screenshot would be great.

I’ll do a fresh install of the quickstart later today and see what’s causing it

[teetide Friend teetideJoin date: December 2007Posts: 256Downloads:0Uploads:4 Thanks: 19 Thanked: 6 times in 1 posts]

#238558

As posted in the linked thread, I’ve gone back to J1.0 because the J1.5 version wouldn’t work. Thus, there’s no screenshot to email. I also deleted the 1.5 template file, again, because it wouldn’t work.

The zip file was the one that came from the tempalte download link.

Thanks.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238568

I’ll take a look mate, if you would like send me an email and I’ll email you back directly when I have a resolution.

[teetide Friend teetideJoin date: December 2007Posts: 256Downloads:0Uploads:4 Thanks: 19 Thanked: 6 times in 1 posts]

#238576

Thank you MICCAS. I’ll drop you a line.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238584

<em>@TeeTide 39741 wrote:</em><blockquote>Thank you MICCAS. I’ll drop you a line.</blockquote>
Thanks, just in case you’ve sent it I haven’t received it yet…

[teetide Friend teetideJoin date: December 2007Posts: 256Downloads:0Uploads:4 Thanks: 19 Thanked: 6 times in 1 posts]

#238622

I went through all the captcha stuff and sent it last night.

Just hit me at TeeTide@aol.com when you get ready.

Thanks.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238642

<em>@TeeTide 39799 wrote:</em><blockquote>I went through all the captcha stuff and sent it last night.

Just hit me at TeeTide@aol.com when you get ready.

Thanks.</blockquote>
Just sent you an email.

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