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[tun800 Friend tun800Join date: January 2010Posts: 28Downloads:0Uploads:8]

#155063

Dear Support,
We have a major problem on our site after we updated all necessary update from JA extension manager.
It’s working fine on Firefox and Chrome except all Internet Explorer.

However, we can get access through any sub-menu.
http://yoyarlay.com/our-ads

for some reason http://yoyarlay.com/opinions page layout is not normal

We did tried to rollback to the previous edition but there is still an error.
Now, we are updating everything to the latest version.

We restored our backup from the past few days and it’s work well on all browsers.
link to the backup page is http://www.yooyoogo.com/demo

please help!!

Regards,
Tun Tun
http://www.yoyarlay.com
(p.s please strip our domain name before publish…thanks.)

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[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#358161

Hi,

I’ve just browsed it on IE8 and not encounter the alert, the site is working well. Seems that it’s caused by your computer, plz try on another and let me know if it works.

[tun800 Friend tun800Join date: January 2010Posts: 28Downloads:0Uploads:8]

#358220

i did tried with several computer and also i delete all temp internet files and delete all cache files but still having this problem.

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#358221

Hi!
I have browsed your site with IE 8 and there is no CSS loaded and also i get this error

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.3; Alexa Toolbar)
Timestamp: Fri, 8 Oct 2010 13:57:49 UTC

Message: ‘J.parentNode’ is null or not an object
Line: 1
Char: 1913
Code: 0
URI: http://www.yoyarlay.com/modules/mod_novarp/js/swfobject.js

Edit: I think the problem is on your banner module

[tun800 Friend tun800Join date: January 2010Posts: 28Downloads:0Uploads:8]

#358249

i tried to disable the banner module first and test it on IE and it’s still showing an error.
i also uninstalled the entire banner module componenet and modules completely. but no help at all.

is that possible to check from your end to compare the LIVE and backup “index.php”
i believe there is somthing wrong with the index.php page.
because we can get access to the other pages if we type the full url on IE.

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#358277

<em>@pascm 197542 wrote:</em><blockquote>Hi!
I have browsed your site with IE 8 and there is no CSS loaded and also i get this error

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.3; Alexa Toolbar)
Timestamp: Fri, 8 Oct 2010 13:57:49 UTC

Message: ‘J.parentNode’ is null or not an object
Line: 1
Char: 1913
Code: 0
URI: http://www.yoyarlay.com/modules/mod_novarp/js/swfobject.js

Edit: I think the problem is on your banner module</blockquote>

The issue you encountered might caused by the module named “mod_novarp”. Plz disable it.

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#358278

I can’t access the site any more with IE 8 i am getting the first error you are mentioning on your first post

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#358279

<em>@tun800 197580 wrote:</em><blockquote>i tried to disable the banner module first and test it on IE and it’s still showing an error.
i also uninstalled the entire banner module componenet and modules completely. but no help at all.

is that possible to check from your end to compare the LIVE and backup “index.php”
i believe there is somthing wrong with the index.php page.
because we can get access to the other pages if we type the full url on IE.</blockquote>

Hi,

just seen the problem. Could you PM me your admin account for debugging?

[tun800 Friend tun800Join date: January 2010Posts: 28Downloads:0Uploads:8]

#358472

for some reason our componets or modules having some problem….after we restore those and we can browse on IE.
however, it didn’t fix completely. therefore we decided to restore from our backup.

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#358523

<em>@tun800 197879 wrote:</em><blockquote>for some reason our componets or modules having some problem….after we restore those and we can browse on IE.
however, it didn’t fix completely. therefore we decided to restore from our backup.</blockquote>

Yes, you should restore your site, then make a hand update for the template by going to download the lastest version, uninstall the old, after that, install the new. And tell me know if it works properly.
Good luck,

[tun800 Friend tun800Join date: January 2010Posts: 28Downloads:0Uploads:8]

#358991

seems like i have another problem on IE.
first home page is showing alright the problem is when i click any article and the main menu showing differently. it takes time to load the main and sub menu. i need to wait few sec to finish loading for sub-menu(i attached one screen shot for during loading). the main menu won’t show as usual now.
BTW, it’s only happend when you click articles. it’s fine on clicking menu, or sub-menu.

i attached screen shot for reference.

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[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#359033

<em>@tun800 198524 wrote:</em><blockquote>seems like i have another problem on IE.
first home page is showing alright the problem is when i click any article and the main menu showing differently. it takes time to load the main and sub menu. i need to wait few sec to finish loading for sub-menu(i attached one screen shot for during loading). the main menu won’t show as usual now.
BTW, it’s only happend when you click articles. it’s fine on clicking menu, or sub-menu.

i attached screen shot for reference.</blockquote>

Hi,
It might the css style was loaded too slowly. Try to enable cache or any optimization method to reduce the load time. Plz give me the link, I would like to have a look on that.

[tun800 Friend tun800Join date: January 2010Posts: 28Downloads:0Uploads:8]

#359125

http://www.yoyarlay.com

thanks for your help.

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#359187

Dear tun800,

Maybe your site has too many css links required to be loaded. So may be in IE Some of Links could not be loaded, Please consider install a compress extension, for example our ja compress plugin,I think that will help solve out the problem.

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