JA Job Board Component 8,554 posts

[sharpdome Friend sharpdomeJoin date: December 2010Posts: 247Downloads:6Uploads:4 Thanks: 62 Thanked: 5 times in 1 posts]

#159697

I’ve put in a number of tickets this week and haven’t received any responses. Normally I hear within about 24 hours. Is support closed this week?

[Nick R JA JobBoard Nick RJoin date: August 2009Posts: 284Downloads:0Uploads:9 Thanks: 12 Thanked: 20 times in 1 posts]

#374971

I guess it will be during the week of chinese new year celebration.

[sharpdome Friend sharpdomeJoin date: December 2010Posts: 247Downloads:6Uploads:4 Thanks: 62 Thanked: 5 times in 1 posts]

#374987

So Chinese New Year is celebrated in Vietnam?

Was there an announcement somewhere saying support would be offline for the week?

[Nick R JA JobBoard Nick RJoin date: August 2009Posts: 284Downloads:0Uploads:9 Thanks: 12 Thanked: 20 times in 1 posts]

#374989

From wikipedia:
<blockquote>Chinese New Year is celebrated in countries and territories with significant Chinese populations, such as Mainland China, Hong Kong,[2] Indonesia, Macau, Malaysia, Philippines, Singapore,[3] Taiwan, Thailand, and also in Chinatowns elsewhere. Chinese New Year is considered a major holiday for the Chinese and has had influence on the new year celebrations of its geographic neighbors, as well as cultures with whom the Chinese have had extensive interaction. These include Koreans (Seollal), Tibetans and Bhutanese (Losar), Mongolians (Tsagaan Sar), Vietnamese (Tết), and the Japanese before 1873 (Oshogatsu).</blockquote>
Further information about vietnamese lunar new year: wikipedia

It’s every year 😉
Announcement 2010
Announcement 2009

It seems you are right that the announcement for this year or any information is missing… but i was sure i has been posted somewhere 😉

1 user says Thank You to Nick R for this useful post

1. Don Lee

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#375000

Yep, JA did do a post about it. I took a look at the ticket system a few minutes ago and the few who are working are doing their best. Do you have any issues I can help you with here on the forums?

[sharpdome Friend sharpdomeJoin date: December 2010Posts: 247Downloads:6Uploads:4 Thanks: 62 Thanked: 5 times in 1 posts]

#375015

Hi Phill,

Thanks for your message.

The tickets are for bug reports/issues that require Vinh’s team to resolve. I guess if they’re on holiday that explains why I haven’t heard from them. Usually they’re very responsive which is why I asked.

Do you know when the JA JB team will be back from their break? Can you link the post where the holiday is discussed?

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#375016

They return to work after the 7th of Feb.

[Vinh CV Friend Vinh CVJoin date: August 2009Posts: 574Downloads:0Uploads:2 Thanked: 76 times in 72 posts]

#375035

<em>@sharpdome 219189 wrote:</em><blockquote>I’ve put in a number of tickets this week and haven’t received any responses. Normally I hear within about 24 hours. Is support closed this week?</blockquote>

Dear David Roger,

We are still working to resolve your issue in the Forum and Support Suite. Please keep your issue on hold because we need more time to work on these issues.

[Author]

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