JoomlArt Forums 32,862 posts

[flymo42 Friend flymo42Join date: September 2007Posts: 4Downloads:0Uploads:0]

#160398

I have purchased more than one subscription to this “club” in the last 4 years and when I try to access the forums about templates that I have purchased to look for help I am denied access….pay more!!!!!!!!!!!!!!!

If you call that supporting your products….then I wont be back.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#377425

As per JA’s terms and conditions access to the full forums is only granted to those with an active membership. As far as I am aware the same goes for all the other big template clubs. Is there anything I can do to help you?

[flymo42 Friend flymo42Join date: September 2007Posts: 4Downloads:0Uploads:0]

#377426

simply trying to download a tutorial for j1.5 ja_mageia template that I paid for –

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#377432

The template may have changed substantially since you downloaded it. Hopefully it still works with the latest Joomla 1.5.22 version. As the tutorials are articles in the forums your best bet would be to make a local install of the quickstart where you should be able to compare all the setting yoe need. If you for some reason cannot make a local install (use Wamp or similar) then JA have got the demo builder available to you. Simply look at the demp page for your template and you will see the demo builder button. It will create a site where you can look at all the setting as per the demo. If there is any individual item in particular that you are struggling with then just ask and I will see if I can assist.

Just to re-iterate, when anyone signs up to JA it is made clear that access to the full forums will only be available to those with an active membership.

[flymo42 Friend flymo42Join date: September 2007Posts: 4Downloads:0Uploads:0]

#377447

it’s a mess with the latest joomla & php 5.3+.
I’ll go elsewhere.

Paying for upgrade, new templates etc fine….paying for forum support after purchasing a product….ridiculous.

[Nick R JA JobBoard Nick RJoin date: August 2009Posts: 284Downloads:0Uploads:9 Thanks: 12 Thanked: 20 times in 1 posts]

#377454

Hi There,

It is sad to see your decision, but Phill tried to help you even when your license has been expired. I would welcome his offer.
About your frustration, you have to see that this kind of template club is everywhere the same. You pay a fee to get a membership for a couple of time (depending on the membership). During this time you have all the chances to download new template version and upgrades. Sure when this has been expired, you loose the access as well.

Support is a part of your membership as everywhere. But again Phill did offered you some help.
I tried to find a support question from you, but I was not able to find any post.

Maybe you could give us some feedback so we can make things better and help you to join this great club again.

Have a great weekend!

Cheers
Nick

[zorro_lee Friend zorro_leeJoin date: March 2011Posts: 19Downloads:0Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#380545

I cant download a single template. I purchased JDTC for 49$ and they stole my money. I cant download!

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#380549

Please elaborate? Instead of being so unhappy with your first post why not ask for help? How long ago did you join? What happens when you try and download? I am sure that if you are having trouble JA will do their best to fix your problem and not “Steal you money” as you put it.

[zorro_lee Friend zorro_leeJoin date: March 2011Posts: 19Downloads:0Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#380550

I sent ticket. Does anyone read that at all? I sent email, who cares again. And I paid for templates which I cant download at all. Error message is:
zorro_lee, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. You need to be come our Joomla/Magento Club Member to access to support forum or download area of members. Depend on your subscriptions, your account will be granted with access to appropriate forums & download sections. Member with active [joomla] Joomla Template/Extension Club can access Joomla Template forums while Magento Club membership while member with active Magento License can access Magento forums?
2. If you are downloading product for your single purchase. Please login your Member Area to download.

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Is that elaborated enough?

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#380552

What day did you join? I will try and chase up your ticket for you, what is the ticket number?

[zorro_lee Friend zorro_leeJoin date: March 2011Posts: 19Downloads:0Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#380553

Today. Acctualy few hours ago.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#380555

It sometimes (but very rarely) takes 24hrs for new accounts to be activated. Sometimes (again, rarely) glitches also occur so if you would like to be a little patient I am sure JA will deal with this. Remember, it is the middle of the night where JA are based and I am sure that in a few hours your emails will be seen and acted upon.

[zorro_lee Friend zorro_leeJoin date: March 2011Posts: 19Downloads:0Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#380557

OK, I’m a bit in the hurry, but I’ll wait. Other companies dont need 24h wait time. After 2CO purchase costumers can download instantly. You should consider to improve that.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#380560

Normally that does happen but sometimes issues come from the way Paypal processes payments to JA. As I said this is usually quite a rare problem but it does happen.

As a moderator on the forums all I can do is chase things up but with it being 02:15AM in Vietnam it will be a matter of waiting until they awake. Not sure where you are but I’m in the UK and often experience delays with various companies due to time differences. It is something we all have to suffer in the world we now live in.

[zorro_lee Friend zorro_leeJoin date: March 2011Posts: 19Downloads:0Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#380615

Finnaly I found whats worng. Your web site was messy when I ordered and under Joomla templates where JDTC 49$ offer. So I purchased Drupal instead Joomla. I didn’t download so far. Is it a way to pay additional 21$ and purchase JATC 70$ instead JDTC 49$?????

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