This topic contains 32 replies, has 15 voices, and was last updated by 
We moved to new unified forum. Please post all new support queries in our New Forum
Michael Casha
Friend
<em>@kallan 25330 wrote:</em><blockquote>Hi Miccas,
I volunteered to help out and other than the initial response to say thanks will be in touch to let you know i havn’t heard anything – even after i sent another pm to ask what was happening.
– on a positive note I am online a lot and see the moderators doing a fantastic job at answering threads with appropriate and helpful responses. Thanks 🙂
Kiwidesign</blockquote>
Hmm.. sorry about that. If you want, send me another PM with some info about ya and any previous experience you have and I’ll see what we can do.
bluecafe
Friend
<em>@MiCCAS 25324 wrote:</em><blockquote>We’ve..
> Setup a new support system
> Added and changed forum locations around (still doing)
> Added some new backend features so we can get info about your account easier
> Added new moderators who volunteer, however are rewarded.</blockquote>
This is probably a good start (technical improvement) but of what use is for example a Readme & Bugreport Thread if there is no reaction? For example there is a file missing in the larix template (ja_vm_cat_browse.php) and until today there is not even an official response from joomlart. Someone had to dig the file out in the quickinstall-package. Do you really expect the customers to download all packages to do a search for a missing file? Is it asked too much to upload a missing 1kb file to save the customers a lot of time and troubles if the readme instructions are not working due to a missing file?
Menalto
Friend
<em>@bluecafe 25346 wrote:</em><blockquote>This is probably a good start (technical improvement) but of what use is for example a Readme & Bugreport Thread if there is no reaction? For example there is a file missing in the larix template (ja_vm_cat_browse.php) and until today there is not even an official response from joomlart. Someone had to dig the file out in the quickinstall-package. Do you really expect the customers to download all packages to do a search for a missing file? Is it asked too much to upload a missing 1kb file to save the customers a lot of time and troubles if the readme instructions are not working due to a missing file?</blockquote>
Agree here, all files/folders/bugs etc should be added as “fixed” or atleast announced “fixed,please redownload the package”
kallan
Friend
Yeah and have date fixed – or version number so we know if we have latest.
🙂
bigrk
Friend
Now you’re talking! 😀
Menalto
Friend
I wish i had the force to do things like this
ErikThorsen
Friend
May the force be with you Menalto.. 🙂
Yup Im waiting for an answer too? Where is the file (ja_vm_cat_browse.php)??? Can you point to where this file can be uploaded cause it sure aint in the zips I PAID for.
bluecafe
Friend
I have the feeling that they implement a few bugs in every template to drag frustrated customers into buying commercial help that is around here …. call me paranoid but this is just how I feel or what else are the bug threads for if joomlart does not respond to them? 😎
I’ve downloaded this file: ja_vm_cat_browse.php but in which folder should I upload it?
perdu
Friend
I’m still waiting for support after 2 months, I’ve tried waiting patiently, I’ve tried pm and email :((
Menalto
Friend
<em>@perdu 28929 wrote:</em><blockquote>I’m still waiting for support after 2 months, I’ve tried waiting patiently, I’ve tried pm and email :((</blockquote>
Give me a PM about your problem and lets see if i can help you out.
Michael Casha
Friend
<em>@perdu 28929 wrote:</em><blockquote>I’m still waiting for support after 2 months, I’ve tried waiting patiently, I’ve tried pm and email :((</blockquote>
Have you sent me a PM? If not go right ahead or add me on any one of my chat clients.
MSN: webmaster <<a.t>> miccas.net
SKYPE: miccas360
This topic contains 32 replies, has 15 voices, and was last updated by
We moved to new unified forum. Please post all new support queries in our New Forum