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[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#203231

Hi,

I’m trying to save tags in a Joomla article, but the following error is generated:

It’s a clean install of Uber home and everything is up to date – any idea why it’s not working?

Thanks,
Matt

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[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#557301

<em>@matgray87 455765 wrote:</em><blockquote>Hi,

I’m trying to save tags in a Joomla article, but the following error is generated:

It’s a clean install of Uber home and everything is up to date – any idea why it’s not working?

Thanks,
Matt</blockquote>

Hi there,
I need your FTP access for code inspect. Please provide it.

Thank you,
Viet Vu

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#557525

Hi, thanks… just private messaged you…

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#557560

Hi @jooservices,

It’s something to do with the database, but not just my database – it’s an original fault with the template…

I just created a Demo Builder and tried exactly the same with the same error:

Your demo site (Uber) is ready. Here is the information:
Site URL: http://f4841880294a7b0109804ad5991a9e70.site.joomlart.com/
Admin URL: http://f4841880294a7b0109804ad5991a9e70.site.joomlart.com/administrator/
Username: admin
Password: 17945881

Tags can be generated in the component, but not added to an article etc.

Cheers,
Matt

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#557562

Hi there,
You mean it’s already issued with our quickstart ?
Let me check with our quickstart 🙂
[update]
It’s working fine with my quickstart.
Would you mind allow me access your database for checking ?

Thank you,
Viet Vu

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#557591

@jooservices

Yep, the problem is there from the off… it happened straight away on the Demo site as well, without any other changes!

I’ve Private messaged you the details to my database…

Thanks,
Matt

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#557796

Hi there,
Just want to inform that i’m checking your site right now.
[Update]
I can’t access your phpmyadmin with provided information. Please help me update it.

Thank you,
Viet Vu

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#557922

Hi, I’ve PM’d them again…
Thanks!

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#557963

Hi there,
Sorry with bad news. But there are something complicate on your site.
I’ll ask my coworker for this issue checking.
Thank you,
Viet Vu

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#557992

<em>@matgray87 455765 wrote:</em><blockquote>Hi,

I’m trying to save tags in a Joomla article, but the following error is generated:

It’s a clean install of Uber home and everything is up to date – any idea why it’s not working?

Thanks,
Matt</blockquote>

I’ve reported this bug to development team, you can track the progress here

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#558031

Thanks @ninja Lead and @jooservices,
What’s wrong with the site?
Is it fixable or do I need to reinstall a clean template?
I’ve made quite a few overrides…
Cheers,
Matt

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#558098

Hi Matt,

I have checked Database from Extension Manager -> Database -> Fix and got the problem


Database schema version (in #__schemas): 3.3.6-2014-09-30.
Update version (in #__extensions): 3.3.6.
Database driver: mysql.
84 database changes were checked successfully.
139 database changes did not alter table structure and were skipped.


This is a problem from upgrade old JOOMLA version to new on our product. That’s why the tags did not work on your site. Please wait for development team to fix it and don’t break

Regards

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#558163

Great, thanks @ninja Lead,
Will it fix on my site, or will I have to install an update to the template again?
I’m concerned that may affect other parts of my site, but I guess I have no choice?
Many thanks,
Matt

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#558270

Let’s wait for the fix and will let you know how to proceed then 🙂

[matgray87 Friend matgray87Join date: November 2011Posts: 159Downloads:0Uploads:17 Thanks: 33 Thanked: 8 times in 1 posts]

#558712

Hi @ninja Lead,
Has this developed at all?
Thanks,
Matt

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