JoomlArt Forums 32,862 posts

[HeraNoir Friend HeraNoirJoin date: April 2006Posts: 8Downloads:0Uploads:0]

#116680

I submitted a trouble ticket almost 6 hours ago….my site is down…..where is the technical support I am supposed to be getting with my membership? Please respond to my trouble ticket as I am losing traffic as we speak.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#209370

what is your problem, can I help?

[HeraNoir Friend HeraNoirJoin date: April 2006Posts: 8Downloads:0Uploads:0]

#209371

My site is http://www.houstonvehicles.com

It loads perfectly in firefox, but hangs in IE. I am using the JA Pluto template. Any help you can give me would be so greatly appreciated. If you would like me to send you the template index.php..I will be more than happy to.

[nathanbohn Friend nathanbohnJoin date: March 2006Posts: 230Downloads:0Uploads:0 Thanked: 9 times in 1 posts]

#209376

the top logo, with the fire, does not display, try taking that out of the header and see if that bumps the content back up

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#209380

I thinh removing the flash at the top right can solve the problem. When I load your page with IE, it ask me to install the flash player and flash activeX control. Except for that, things are ok.

[HeraNoir Friend HeraNoirJoin date: April 2006Posts: 8Downloads:0Uploads:0]

#209382

Yes, the flash is a problem due to Microsoft losing some lawsuit…but that is fixed now. My problem is that in IE there is a HUGE gap between the tabs section at the top of the main content section and where my content begins. Does not work like that in Firefox..everything is nice and lined up…no gaps. But HUGE gap in IE.

BTW if anybody else is having problems with flash in their templates and the having to click here to activate like I have…use the flashmod…works like a charm.

[nathanbohn Friend nathanbohnJoin date: March 2006Posts: 230Downloads:0Uploads:0 Thanked: 9 times in 1 posts]

#209385

I think its the flash causing the big hole, have you tried your site without the flash object?

[HeraNoir Friend HeraNoirJoin date: April 2006Posts: 8Downloads:0Uploads:0]

#209390

Yes I have and I get the same results.

[nathanbohn Friend nathanbohnJoin date: March 2006Posts: 230Downloads:0Uploads:0 Thanked: 9 times in 1 posts]

#209400

This is what IE Sees

<!-- END: HEADER SPOTLIGHT -->

<div id="content">
<table class="blog" cellpadding="0" cellspacing="0"><tr><td valign="top"><div> <script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_mini.js"></script>
<script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_hideform_mini.js"></script>
<div id="overDiv" style="position:absolute; visibility:hidden; z-index:10000;"></div>
<table class="contentpaneopen">
This is what firefox sees

<!-- END: HEADER SPOTLIGHT -->

<div id="content">
<table class="blog" cellpadding="0" cellspacing="0"><tbody><tr><td valign="top"><div> <script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_mini.js"></script>
<script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_hideform_mini.js"></script><script type="text/javascript">
<!--
function olMouseMove(e) {
var e = (e) ? e : event;
if (e.pageX) {
o3_x = e.pageX;
o3_y = e.pageY;
} else {
if (e.clientX) {
o3_x = eval("e.clientX+o3_frame." + docRoot + ".scrollLeft");
o3_y = eval("e.clientY+o3_frame." + docRoot + ".scrollTop");
}
}
if (o3_allowmove == 1) {runHook("placeLayer",FREPLACE);if(olHideForm)hideSelectBox(); }
if (hoveringSwitch && !olNs4 && runHook("cursorOff", FREPLACE)) {
(olHideDelay ? hideDelay(olHideDelay) : cClick());
hoveringSwitch = !hoveringSwitch;
}
}
//-->
</script>

[HeraNoir Friend HeraNoirJoin date: April 2006Posts: 8Downloads:0Uploads:0]

#209444

Ok, so what does that mean to me? I understand there is a difference between IE and Firefox. My problem is it is not working properly in IE and I need to know how to fix it and make it work properly. When I purchased this template, it was supposed to had been tested in IE and was supposed to be functional. I have not changed any of the code. Please, any help you can give me will be greatly appreciated.

[HeraNoir Friend HeraNoirJoin date: April 2006Posts: 8Downloads:0Uploads:0]

#209450

Ok, it has been 8 days since I submitted my trouble ticket and I still have no resolution to the problem. Who do I talk to about a refund for this so called membership?

[nathanbohn Friend nathanbohnJoin date: March 2006Posts: 230Downloads:0Uploads:0 Thanked: 9 times in 1 posts]

#209461

the ie browser is looking for another script and is adding the space for it, while the FF browser collapses the space. Did you edit the template codes much?

[albedo design Friend albedo designJoin date: December 2016Posts: 27Downloads:12Uploads:8]

#994763

Hi, If I purchase template first and after completing the payment if I want to only buy the tech support for 1 domain how to get it. Is there any link to purchase only tech support without template?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#994803

albedo design wrote:

Hi, If I purchase template first and after completing the payment if I want to only buy the tech support for 1 domain how to get it. Is there any link to purchase only tech support without template?

Hi,
Tech support is part of the membership package so you can get support after you purchase the product. It is not possible to purchase only the support.

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