Joomla Templates Club 406,261 posts

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#903235

Hi, I use JA Techzone. When I see the cart in an extra small layout (ex. smartphone) I just see the total amount of the taxes, not the total amount of the products to be paid. This doesn’t happen on the pc., where I see correctly all the totals and the total to be paid. thank you

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#903612

Hi @pettignanob,

I do not see active club membership in your profile and so it would not be possible to help you out for this commercial template.

Please renew your membership to avail support. Support for commercial templates is available only to active members.

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#906090

Hi, so what exactly do I have to do? Apply for commercial support? If, yes, please, tell me where and how.Thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#906097

Please access your profile page and renew the membership.

Thank you.

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#906166

Hi, I’ve just purchased the support. I hope it is ok.
Can you now help me to understand how to fix my request?
The problem is that when I look at my cart on a small screen (smartphone) I do not see the total amount of the order, but just the taxes amount. Thank you

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#906773

Hi

You can send me the login info i.e: URL, Admin & FTP access so I will check for you.

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#906806

Hi,
I attach a picture of how I see the cart from an extra small screen.
Sorry it is in italian, but I explain to you.
I have the product name, the quantity and I should have the taxes, which I don’t have here (it is ok: it is small).
So I have the total amount of the product (=19.95€)
the line under gives me "prezzo totale prodotto" which means "total product amount" but the amount listed is the amount of the taxes. at the end of the page there is again "total" which means "total" but again the amount reported is the one of the taxes.
The site is already online, if you want to look at it here it is: http://www.shophaus269.com. If you make an "inspection" with chrome and you choose nexus 5, then you will see where the problem is.
Maybe you can fix this with these informations, otherwise let me know. I can send you the files via wetransfer and you can install in local….:-)
thanks,
Barbara

---

Attachments:

1. 

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#907751

Hi Barbara,

It’s confirmed to be an issue of this template, the team just updated the fix which is included in the new version of template released yesterday.

Kindly take a backup of your site and update this new version.

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#907808

Hi Saguaros, thank you.
I’ve made a back up of the site and downloaded the new version of the template. But now I have a bigger problem. I attach a picture of the cart.
Please let me know asap how to solve this.
Thanks, Barbara

---

Attachments:

1. 

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#908078

Hi Saguaros,
as I told, I have upgraded to the new version but the situation got worst.
I attach another file for you, to better make you understand what the problem was before upgrading.
The problem was that on the line of the totals, there was written "total product amount" but the total actually reported is the one of the taxes (=vat). when I looked at the cart on a normal screen, I could see the detail of the taxes and the total amount of each product. then down I saw the total amount of taxes (related to all the products in the cart) and the total amount to be paid (=total amount of the products). on a very small screen these amounts were not reported correctly: the description says total amount of products, but the amount reported is the one of the taxes.
I think there are 2 possible solutions:

• the detail of taxes is reported on the line of the selected product and at the end of the cart: in this case the layout must be enlarged, ie the totals must be more on the left
  or
• the detail of taxes is not reported in the line of the selected products nor at the end of the cart. In this case, it is enough to report the total amount of the products where at the moment the total amount of the taxes is reported.
  at the moment there is a mixture of the amounts.
  sorry for the confusion….I hope you can help!
  thanks,
  Barbara

---

Attachments:

1. Scan.pdf

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#908778

Could you send me the Admin & FTP access of your site so I will have a look?

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#909081

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#909250

It’s pretty slow to download from that link.

Anyway, we fixed this issue via file: ROOT/templates/ja_techzone/html/com_virtuemart/cart/default_pricelist.php

You can get the attached file and copy the associated directory on your site (remember to backup old file first)

---

Attachments:

1. default_pricelist.php_.zip

[pettignanob Friend pettignanobJoin date: March 2016Posts: 15Downloads:9Uploads:4]

#909336

Hi,
thanks for your efforts….but the cart still has problems. I’ve upgraded to new version and uploaded the file you have sent. attached the result.
Thanks,
barbara

---

Attachments:

1. 

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#909365

Hi Barbara,

If possible, put your site online so I can have a closer look and help you out.

[Author]

Posts