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[carlucci Friend carlucciJoin date: November 2006Posts: 509Downloads:195Uploads:108 Thanks: 172 Thanked: 17 times in 3 posts]

#154282

Template manager does not work.

Here are the step I followed:
1 .- Installed quickstart.
2 .- Installed Jomsocial.
Works, including template manager.

Modifications:
1 .- Copy database data.
2 .- overwrite quickstart (version today)
3 ..- Installed new version.
4 .- overwritten the copy of the database.
5 .- works
6. Template manager DOES NOT WORK

Please I need help, otherwise I have to start from scratch with test data and then install Jomsocial. In this case it will work again.
I keep getting the job of installing Jomsocial.
Ciao

[carlucci Friend carlucciJoin date: November 2006Posts: 509Downloads:195Uploads:108 Thanks: 172 Thanked: 17 times in 3 posts]

#355454

I received this ticket.
I can not connect with the password you gave me.
The answer is: Invalid Username or Password

Ticket ID: XXXXXXXXXX
Subject: [0] [FID: 193 861] [General] – Template Manager Does Not Work.
Department: Technical
Priority: Low
Status: Open

Can you check the status of or reply to this ticket online at: http://support.joomlart.com/
Please Use the following credentials When Accessing your account with us:

E-mail: xxxxxxxxxxxxxxx
Password: …………….

—————————————————————————————————–
In every way, referring to me, has never worked a ticket with Joomlart.
If I did not get help, the only way it works is that I install everything again from scratch.
I think that is not the most elegant way.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#355470

Hello

Can you please provide me the link to your site and the administrator account, FTP account via the PM, or via ticket, i would like to check the issue in detail. thanks

[carlucci Friend carlucciJoin date: November 2006Posts: 509Downloads:195Uploads:108 Thanks: 172 Thanked: 17 times in 3 posts]

#355504

<em>@tienhc 193936 wrote:</em><blockquote>Hello

Can you please provide me the link to your site and the administrator account, FTP account via the PM, or via ticket, i would like to check the issue in detail. thanks</blockquote>

HelloTienhc,
You do not need my link, the bug is the following:

Template Manager works only if the administrator has assigned the English language. If I assign the Spanish language, then does not work.
This bug I’ve put in several different templates, as Ja Anion Ja Droid etc…
It gives me a ticket and then forgets the suport of remedying the Bug.

This afternoon I will upload the templates to the server.

[Author]

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