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[qpidity Friend qpidityJoin date: September 2015Posts: 18Downloads:5Uploads:5]

#974928

Hi,

I’m trying to save the google analytics code into the Custom Code area of my template but no matter what I do, it does not save, it always ends up blank. There appears to be some issue with saving the data entered there. It doesn’t matter which field (After ,Before , After , Before ) none of them save the data entered.

Could you please advise what the issue might be?

Thanks

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#974941

Hi
This maybe due to file/folders permission on your site .
In this case , i need to take a look on your site , kindly send me a temp. super user details via Private reply .

[qpidity Friend qpidityJoin date: September 2015Posts: 18Downloads:5Uploads:5]

#974957

This reply has been marked as private.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#974968

Hi
You are using very old version of the template and T3 plugin , kindly update both to the latest version and check the issue . http://prntscr.com/crzz42
take backup of the site before updating the template and T3 .
I also suggest you to buy JATC membership to get support and updates for Paid template .

[qpidity Friend qpidityJoin date: September 2015Posts: 18Downloads:5Uploads:5]

#979105

Hi,
I am worried about updating the template as the template has been customised (by someone else) and I’m not sure which files/folders will be overwritten if/when we update. Can you please provide some idea about the best way to proceed?
Also we’ve noticed that the standard chronforms5 plugin doesn’t work when used in an article when this template is used. Do you think that is also something to do with this issue?
Thanks in advance.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#979299

Hi you have to update the template and T3 plugin , because it contains several bug fixed codes . You can take full backup of site and then update the t3 and template via JA Extension manager . For custom work i sugg you to take back of custom work , you have to ask your developer for custom works files info.Beside , incase you need further help , kindly upgrade member ship to JATC , because you are using Paid template.

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