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[fiumeciane Friend fiumecianeJoin date: June 2009Posts: 208Downloads:13Uploads:57 Thanks: 16 Thanked: 6 times in 1 posts]

#142318

Sorry but the “support center” works?

I sent a ticket on 26 Jun 2009, but still no answer.

Ticket ID: TYI-404159

Status: Open

Priority: Urgent

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#309343

It should be working yes, but it happends more often that it takes a while before they respond 🙁

Any chance i might be able to help you?

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#309350

Hi ,

I checked your ticket, i have read privileges. I am not much of expert on Teline II, but to me it seems that your both of the frontpage modules >> mod_janews_fp and mod_janews are taking news from the common sections. So there is duplication of the content. One of them does has the option of controlling the sections involved but the other takes the articles published for the frontpage. I would have loved to play around your site to check for probable solution, but lets wait for the official reply to your ticket.

Support center does work, May be they are off for the weekend.

regards

arvind

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#309354

I am not trying to stick up for anyone here but as you put your ticket in on Friday, it may as yet still be waiting to be read.
I am sure there is no staff working on a weekend.

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