Joomla Templates Club 406,261 posts

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#838741

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#838743

In order to to debug issue i need to access your admin panel and need super user access .

please upgrade my joomla account to super user .

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#838745

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#838747

Please upgrade account to super user in order to get help in this issue (User : JA Admin) .
once u upgrade it to super user , let me know i will check your site .
thanks

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#838748

Hi,

OK, I upgraded the old user.

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#839008

Hello,

I see you logged in but no success so far. Is there any chance to solve this in your opinion?

thanks

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#839012

Hi
i am working on your problem last couple of hours ,
There is something on your site that is effecting it , you need to disable all extension on site and check the problem . Your site have a lot of 3rd party extension that may creating the problem. support is delay due to the i got info late and site is live , so i took backup of site then download it on local and then testing on it .

I disable all 3rd party extension on your site on local system and its working for me > http://prntscr.com/9mc6m3
then u need to enable the extension one by one and check theme magic .

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#839014

Hi,

that’s some hope! I will do as you say extension by extension. I do hope it’s not because a mixture of them – otherwise I shall never find a solution.

thanks

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#839412

Hi Pankaj,

I deleted every file by accident (SOB)… :'(

Could you please re-upload your local version to my server?

thanks a lot!

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#839465

please stand-by – we might have found a back-up!
As soon as we restore it I will let you know.
thanks!

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#840485

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#840575

Hi
I am not sure about this issue , as its been Joomla issue . I checked it but not getting the issue . I suggest you to write the problem on Joomla forum forum.joomla.org . Or restore your last backup of site that was not any issue like this .

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#840857

Hi Pankaj,

if you try with the credentials I gave you, you will see the issue.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#840861

upweb wrote:

Hi Pankaj,

if you try with the credentials I gave you, you will see the issue.

Dear sir
its seems to be Joomla issue , i suggest you to write issue on Joomla forum . We do not provide support for Joomla issues .
I already checked issue but its not under my scope as i am not a core Joomla developer .

[upweb Friend upwebJoin date: November 2015Posts: 142Downloads:6Uploads:5 Thanks: 2]

#841258

Could you please send me the files and DB you downloaded locally?
it seems the DB that was backed-up is corrupted.

thank you.

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