JoomlArt Forums 32,862 posts

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#198878

Dear support,

Could you please respond to ticket number: #FUU-168-94878
It has been a week ago I received an answer from your side.

Thanks,

Woekerzee

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#539066

Can you tell me for which department you posted this ticket , so that i can forward it to them

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#539083

The reply email address is: installation@joomlart.com

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#539087

i forwarded thus issue to our ticket department, you will get reply by tomorrow .
thanks for your patience

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#539088

Thank you!

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#539274

Hello,

I was expecting a reply today, but I haven’t received any.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#539293

<em>@woekerzee 432724 wrote:</em><blockquote>Hello,

I was expecting a reply today, but I haven’t received any.</blockquote>

It took me pretty much time to debug the problem on your site as it’s not easy. I see there has been JS conflicts between com_jreviews and jomsocial. That’s reason why all modules in parallax position of JA Appolio template didn’t work.

Do you have backup of a working version before to upgrading com_jreviews on your site?

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#539736

Hello Ninja Lead,

Thanks for getting back with me. I submitted another topic for this issue as well in the JA Appolio category. No, I haven’t a working version with the com_jreviews ready – but with disabling both components, the issue still exists.

Could you assist me to solve this issue?

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#539836

Your site installed so many 3rd party extensions, thus it is really hard to control the compatibility in this case as well as debug the root of problem.

Please try to disable extensions one by one to see which can be the cause of issue.

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#539872

All components have been disabled, but no success…

[woekerzee Friend woekerzeeJoin date: December 2013Posts: 65Downloads:0Uploads:0 Thanks: 5 Thanked: 3 times in 1 posts]

#539920

Nevermind, I sent my host a ticket with the question to restore an old backup. The cause of the problem has not be defined, but the site is up and running again. Thanks for the efforts anyway.

[Author]

Posts