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[RParks Friend RParksJoin date: April 2010Posts: 24Downloads:0Uploads:6 Thanks: 8]

#156331

Uncaught Exception: Invalid Data Provided_mtickets_asubmit (0) in /home/jahelp/support4/__swift/library/Module/class.SWIFT_Module.php:93

<blockquote>#0 /home/jahelp/support4/__swift/library/Module/class.SWIFT_Module.php(54): SWIFT_Module->SetName(‘_m=tickets&_a=s…’)
#1 /home/jahelp/support4/__swift/library/Module/class.SWIFT_Module.php(136): SWIFT_Module->__construct(‘_m=tickets&_a=s…’)
#2 /home/jahelp/support4/__swift/library/Router/class.SWIFT_Router.php(526): SWIFT_Module::Get(‘_m=tickets&_a=s…’)
#3 /home/jahelp/support4/__swift/library/Router/class.SWIFT_Router.php(438): SWIFT_Router::ParseURIToRouteContainer(Array, ‘/_m=tickets&_a=…’)
#4 /home/jahelp/support4/__swift/library/class.SWIFT.php(658): SWIFT_Router::Load()
#5 /home/jahelp/support4/__swift/library/class.SWIFT.php(864): SWIFT->Initialize()
#6 /home/jahelp/support4/__swift/swift.php(140): SWIFT::GetInstance()
#7 /home/jahelp/support4/index.php(28): require_once(‘/home/jahelp/su…’)
#8 {main}</blockquote>

thanks.

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#362553

<em>@RParks 203135 wrote:</em><blockquote>Uncaught Exception: Invalid Data Provided_mtickets_asubmit (0) in /home/jahelp/support4/__swift/library/Module/class.SWIFT_Module.php:93

thanks.</blockquote>

Hi,
Since we have just upgraded the support system to a new version, so the old link you got to submit a ticket is invalid now, therefore it catched errors. The new one is http://support.joomlart.com/index.php?/Tickets/Submit
But I will fix to automatically redirect you to that new link even though you use the old one.

1 user says Thank You to Don Lee for this useful post

1. RParks

[RParks Friend RParksJoin date: April 2010Posts: 24Downloads:0Uploads:6 Thanks: 8]

#362615

i was following the links on your site to submit a ticket, both in my user drop menu at the top of the page and in the resources section of the site. i was getting the error when i tried to follow those links. it looks like you have since fixed the issue though.

thanks.

[perdu Friend perduJoin date: June 2007Posts: 227Downloads:0Uploads:26 Thanks: 10 Thanked: 20 times in 1 posts]

#362621

Hi,
What’s the time line for answering support tickets? I submitted one marked as critical 2 days ago but haven’t had a reply yet.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#362693

<em>@perdu 203244 wrote:</em><blockquote>Hi,
What’s the time line for answering support tickets? I submitted one marked as critical 2 days ago but haven’t had a reply yet.</blockquote>

Hi Helen,

Sorry for not telling you to wait while we are debugging the root as this seems difficult case. Anyway, we have a few findings and solutions for you via your another thread: http://www.joomlart.com/forums/topic/urgent-bug-report-javascript-conflict-with-k2-also-in-quickstart/)

Try the advices and let us know the result there for further follow up. Thanks

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