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[nvprospector Friend nvprospectorJoin date: October 2010Posts: 8Downloads:29Uploads:1 Thanks: 2]

#1035655

I am unable to download templates. My account show that it expires on December 2017, but every time I try to download a template it adds a subscription to the cart and does not allow me access to the files.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#1035662

Hello

Is this issue happening with more than one browser ? try to switch to another one after you logged out from Joomlart website and then logged again.

[nvprospector Friend nvprospectorJoin date: October 2010Posts: 8Downloads:29Uploads:1 Thanks: 2]

#1035811

The issue is happening in different browsers and on different computers. I have cleared the caches on the browsers and I am making sure I am logged in one system at a time and that I logout before trying to login into another.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#1035854

Hello

I’m forwarding your problem to the joomlart staff to check your account, they will fix it.

1 user says Thank You to pavit for this useful post

1. nvprospector

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1035865

@nvprospector If you tried to download the template by clicking GET IT NOW button then it wouldn’t work.

You need to access the downloads from the official area at https://www.joomlart.com/downloads/ .

1 user says Thank You to JA Developer for this useful post

1. nvprospector

[nvprospector Friend nvprospectorJoin date: October 2010Posts: 8Downloads:29Uploads:1 Thanks: 2]

#1035919

pavit wrote:

Hello

I’m forwarding your problem to the joomlart staff to check your account, they will fix it.

Thank you for your help

[nvprospector Friend nvprospectorJoin date: October 2010Posts: 8Downloads:29Uploads:1 Thanks: 2]

#1035922

I will try https://www.joomlart.com/downloads/ in the morning. Thank you

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