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[G T Friend G TJoin date: September 2014Posts: 445Downloads:223Uploads:39 Thanks: 8 Thanked: 3 times in 2 posts]

#137520

I am using template vauxite. All of a sudden I am not able to install any modules/plugins in the site. I am getting following message:
“Unable to find install package”
can anyone help

[hanifahmed Friend hanifahmedJoin date: August 2008Posts: 576Downloads:0Uploads:5 Thanks: 67 Thanked: 141 times in 110 posts]

#288320

Make sure the “tmp” folder under Global Configurations is correct (and hasn’t changed)and that the file you select is actually what you need to install.

Often when you download extensions, they can come inside the ZIP file so they require extracting.

If you do not know where your tmp folder is – check your FTP to locate it – but it should generally be easy to track.

Also – a simple browser / computer restart does the trick too!

[G T Friend G TJoin date: September 2014Posts: 445Downloads:223Uploads:39 Thanks: 8 Thanked: 3 times in 2 posts]

#288382

<em>@hanifahmed 108374 wrote:</em><blockquote>Make sure the “tmp” folder under Global Configurations is correct (and hasn’t changed)and that the file you select is actually what you need to install.

Often when you download extensions, they can come inside the ZIP file so they require extracting.

If you do not know where your tmp folder is – check your FTP to locate it – but it should generally be easy to track.

Also – a simple browser / computer restart does the trick too!</blockquote>
I have checked all the steps you mentioned. Regarding tmp folder, I checked it is /mysolutions.phonecare.in/tmp. I am unable to install any plugin or module.

[ShannonN Friend ShannonNJoin date: July 2006Posts: 1947Downloads:0Uploads:9 Thanks: 16 Thanked: 172 times in 49 posts]

#288409

joomlagt;108450I have checked all the steps you mentioned. Regarding tmp folder, I checked it is /mysolutions.phonecare.in/tmp. I am unable to install any plugin or module.

Do you want to repost your request in the Vauxite forum you may get more notice there
also can you give a few more details? We have to assume you have a site already up and you are installing the vauxite template? or have you used the Vauxite quickstart? also a live url is almost a necessity for quick debugging
Cheers ShannonN

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