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[directive Friend directiveJoin date: August 2008Posts: 75Downloads:0Uploads:5]

#166460

I noticed in JA Voice that, when votes are supposed to get added back to a user, you don’t see those votes unless you log out and then log back in. Is there a way to get those votes added back to the user without requiring them to log out?

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#402021

Hello,

Could you send me a screenshot to describe the problem in details?

BTW, your site information will help me to diagnose the problem easier. Please use the following link to update yours http://support.joomlart.com/index.php?/Tickets/Ticket/View/76938

Thank you.

[directive Friend directiveJoin date: August 2008Posts: 75Downloads:0Uploads:5]

#404936

I updated the ticket with the credentials you need.

I can’t show you the issue with just a screenshot.

My problem is that your vote counter does not increase unless you log out and log back in. We have a status for voices called Implemented. When a voice gets set to Implemented, all votes should get returned to users.

I’ll run through an example:
1. A user has 100 votes and then puts 3 votes on one voice. He now has 97 votes.
2. The voice the user voted on gets set to Implemented. All votes should get returned, but the user’s vote count still says 97.
3. The user logs out of the site and then logs back in. Their vote count now says 100.

What we want is to make it so users don’t have to log out and then back in for their votes to come back to them. Many users stay logged in to this site without ever logging out so requiring them to log out and back in to get their votes back is not very good. Please let me know if this can be fixed.

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#405355

Hello directive,

I’m trying to debug the problem to find out the reason why it occurs. It takes me a lot of time. I will inform you when this issue is fixed ASAP.

Thanks for your patience.

[directive Friend directiveJoin date: August 2008Posts: 75Downloads:0Uploads:5]

#405404

Is there any way you can give a timeframe of how long this will take? “A lot of time” is not something I can tell our client. Do you think maybe a week? Two weeks?

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#405408

Hi Directive,
I’ll follow this bug with you. Please allow me a day for checking into this ticket 🙂
Thank you
Viet Vu

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#405438

Hi there,
I’ve fixed this issue for you. Btw i’ll pass this bug for dev team to hard fix in next release.
Thank you
Viet Vu

[directive Friend directiveJoin date: August 2008Posts: 75Downloads:0Uploads:5]

#405455

Yes, it works well now. Thanks!

[Steven Pullen Friend Steven PullenJoin date: September 2014Posts: 24Downloads:0Uploads:3 Thanked: 1 times in 1 posts]

#467457

<em>@directive 258749 wrote:</em><blockquote>Yes, it works well now. Thanks!</blockquote>

I have the same issue. Can you please post details on the fix?

Thanks

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#467931

<em>@steven3977 338776 wrote:</em><blockquote>I have the same issue. Can you please post details on the fix?

Thanks</blockquote>
Hello steven3977,

Did you download latest version of JA Voice? If not, please use this link http://www.joomlart.com/forums/downloads.php?do=cat&id=423 to download latest one, then upgrade your current one.

Regards.

[Author]

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