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[gringo211985 Friend gringo211985Join date: May 2012Posts: 678Downloads:197Uploads:121 Thanks: 77 Thanked: 123 times in 27 posts]

#721615

Hi there,

I updated JA ACM this morning, now all my data within my ACM modules has disappeared in the admin panel so I have lost all my data!!!!

Can we get a fix or do I have to restore a backup?

Thanks,
Richard

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#721718

Hi @gringo211985,

Unfortunately, the temporary admin account doesn’t work, could you please recheck ?

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#753876

Hi @gringo211985,

Unfortunately, the temporary admin account doesn’t work, could you please recheck ?

[gringo211985 Friend gringo211985Join date: May 2012Posts: 678Downloads:197Uploads:121 Thanks: 77 Thanked: 123 times in 27 posts]

#721742

<em>@Adam M 501013 wrote:</em><blockquote>Hi @gringo211985,

Unfortunately, the temporary admin account doesn’t work, could you please recheck ?</blockquote>

Hi @adam M,

Sorry I restored a backup on a subdomain and I’m in the process of manually copying content over, I will PM you the new login info.

Thanks,
Richard

[gringo211985 Friend gringo211985Join date: May 2012Posts: 678Downloads:197Uploads:121 Thanks: 77 Thanked: 123 times in 27 posts]

#753900

<em>@Adam M 501013 wrote:</em><blockquote>Hi @gringo211985,

Unfortunately, the temporary admin account doesn’t work, could you please recheck ?</blockquote>

Hi @adam M,

Sorry I restored a backup on a subdomain and I’m in the process of manually copying content over, I will PM you the new login info.

Thanks,
Richard

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#723319

Hi @gringo211985,

Unfortunately, the account you sent me via private reply still doesn’t work, please recheck.

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#754027

Hi @gringo211985,

Unfortunately, the account you sent me via private reply still doesn’t work, please recheck.

[gringo211985 Friend gringo211985Join date: May 2012Posts: 678Downloads:197Uploads:121 Thanks: 77 Thanked: 123 times in 27 posts]

#723818

<em>@Adam M 501410 wrote:</em><blockquote>Hi @gringo211985,

Unfortunately, the account you sent me via private reply still doesn’t work, please recheck.</blockquote>

Hi @adam M

I did double check the details before sending, however I have found the reason for the disappearance.

I ported the ACM to Sugite by following the guide on JA and then I changed to the Uber template. When I deleted the templates/sugite/acm files it has removed the module info from admin.

So the lesson here is that if you use ACM on a template that doesn’t support it by default, then DO NOT remove the additional /templates/yourtemplate/acm files or you will lose the content from the admin side (meaning you won’t be able to update any text, images etc)

Hope this helps others facing the same issue.

Thanks,
Richard

[gringo211985 Friend gringo211985Join date: May 2012Posts: 678Downloads:197Uploads:121 Thanks: 77 Thanked: 123 times in 27 posts]

#754263

<em>@Adam M 501410 wrote:</em><blockquote>Hi @gringo211985,

Unfortunately, the account you sent me via private reply still doesn’t work, please recheck.</blockquote>

Hi @adam M

I did double check the details before sending, however I have found the reason for the disappearance.

I ported the ACM to Sugite by following the guide on JA and then I changed to the Uber template. When I deleted the templates/sugite/acm files it has removed the module info from admin.

So the lesson here is that if you use ACM on a template that doesn’t support it by default, then DO NOT remove the additional /templates/yourtemplate/acm files or you will lose the content from the admin side (meaning you won’t be able to update any text, images etc)

Hope this helps others facing the same issue.

Thanks,
Richard

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