Everything was going well, I have not touched anything in the settings, and now I find myself with the problem you describe.
If you open an article (any article) the page is displayed without problems (see image)
If I try to reload the page (refresh), I get this horrible thing (see images)
1) The image of the paper is no longer visible
2) all the images disappear, even in those modules
I realized something: When you see the page correctly, even the URL of the image is correct.
But when I refresh the page, the url of the image (I think of all the images) changes.
The image of the item for which I showed the images has the following url: http://www.grnet.it/images/stories/Aimmagini/Salvatore-Parolisi-e-Melania-Rea.jpg (right url)
but after the refresh has this instead: http://www.grnet.it/news/notizie/giustizia/images/stories/Aimmagini/Salvatore-Parolisi-e-Melania-Rea.jpg (wrong url)
After many tests, I realized that disabling the cache of the template, the problem disappears. But I want to know why this happens and, most importantly, how to fix it! I WANT to use the template cache
Attachments:
TomC
Moderator
TomC Join date: October 2014 Posts: 14077 Downloads: 58 Uploads: 137
Thanks:
948
Thanked:
3155 times in 2495 posts
Interesting issue, indeed.
Out of curiosity, have you tested this on a different computer (perhaps at a different location/different ISP connection) to see if the problem replicates? I’d be curious to see this – wondering if, perhaps, it might be an issue with your particular browser in how it is interpreting the code at any given time.
Just a “shot in the dark” thought. 😎
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
It was the first test I did.
I phoned a friend of mine who lives in another region and he confirmed that he saw the problem too.
I tested the problem with different browsers (Firefox, Safari, IE8, Opera, Chrome) with my OS (Win XP Pro).
My friend has a Mac but the problem is the same for him.
I forgot: I also phoned the engineer of my dedicated server to see if he had made some changes. No changes.
TomC
Moderator
TomC Join date: October 2014 Posts: 14077 Downloads: 58 Uploads: 137
Thanks:
948
Thanked:
3155 times in 2495 posts
Wow . . . . okay, in that case, I have taken the liberty of submitting a Support Ticket request for you – so that our JA Development Team can take a look and see if they can figure out the issue. They may or may not request some additional information from you (i.e. temporary access to your administration backend and/or temporary server access to check out certain files). In any case, you will receive a response with additional information.
Hold tight . . . Help is on the way.
🙂
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
If you can help, I provide the following information:
Cache mode enabled (problem)
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
However, the problem was already described by another users in another thread, in June (No public answer from the experts): http://www.joomlart.com/forums/topic/article-image-not-visible/
Manos
Moderator
Manos Join date: February 2014 Posts: 2806 Downloads: 46 Uploads: 56
Thanks:
200
Thanked:
633 times in 576 posts
Hi,
Have you tried to update all modules and plugins ?
P.S. I couldn’t reproduce the issue on my computer 🙁
Regards
Manos
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
All modules, plugins and components are updated to the latest version. (http://update.joomlart.com )
All modules, plugins and component (other developers) are updated to the latest version.
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
<em>@pascm 260673 wrote:</em><blockquote>Hi,
P.S. I couldn’t reproduce the issue on my computer 🙁 </blockquote>
That’s why I need a “personal” solution, as all who have purchased Teline IV.
I tried to reproduce the same problem with Teline II (using the url suffix ?tp=1&template=ja_teline_ii ), but with that template works fine.
Manos
Moderator
Manos Join date: February 2014 Posts: 2806 Downloads: 46 Uploads: 56
Thanks:
200
Thanked:
633 times in 576 posts
Hi,
Please try to change the t3-assets dir to /cache/t3-assets and check if that solves your issues.
Regards
Manos
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
<em>@pascm 263788 wrote:</em><blockquote>Hi,
Please try to change the t3-assets dir to /cache/t3-assets and check if that solves your issues.
Regards
Manos</blockquote>
Hi Manos,
I should move the folder t3-assets (httpdocs/t3-assets) in a new position (httpdocs/cache/t3-assets)?
I understand correctly?
Manos
Moderator
Manos Join date: February 2014 Posts: 2806 Downloads: 46 Uploads: 56
Thanks:
200
Thanked:
633 times in 576 posts
Yes, if you delete the setting on template settings then t3-assets should be created on /httpdocs/cache/t3-assets
Regards
Manos
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
<em>@pascm 263863 wrote:</em><blockquote>Yes, if you delete the setting on template settings then t3-assets should be created on /httpdocs/cache/t3-assets
Regards
Manos</blockquote>
Sorry Manos, but exactly when you write “delete setting on the template settings”, what do you mean? What should I do?
Sorry but I will not make mistakes. :-[
Manos
Moderator
Manos Join date: February 2014 Posts: 2806 Downloads: 46 Uploads: 56
Thanks:
200
Thanked:
633 times in 576 posts
Hi,
Please see the screen shot i include
fiumeciane
Friend
fiumeciane Join date: June 2009 Posts: 208 Downloads: 13 Uploads: 57
Thanks:
16
Thanked:
6 times in 1 posts
<em>@pascm 263884 wrote:</em><blockquote>Hi,
Please see the screen shot i include</blockquote>
Ok, Manos, I did what you told me. This is the situation:
1) I deleted “t3-assets” from the field “Optimize folder.”
2) Successfully saved data (image)
3) Cache Mode on “Enable”
4) Successfully saved on
5) Test on one page (upload and refresh), the problem remains .
6) Checked the settings again Extensions> Template Manager> Ja Telive IV> Glogal tab> and here again I found the word “t3-assets” in the “Optimize folder” field!
7) I checked the FTP httpdocs/cache folders and actually there are t3 and t3-assets folders (the folder t3-assets remained also in /httpdocs).
Something did not work. What do you think?
We moved to new unified forum. Please post all new support queries in our New Forum
fiumeciane 13 years, 3 months ago.
