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[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#158649

I checked through Firebug an found these errors, i think these errors might be the cause of messing up video component, which allow me to upload big files, somethings telling me that its got to do with the JA RASITE template.

First error
$ is not a function
return $$.unique(elements);};$$.unique=function(array){va r elements=[];for(var i=0,l=array.length;i<l;i++){if(array.$included)continue;var element=$(array);if(element&&!element.$included){element.$include d=true;elements.push(element);}}

this is line 25 in mootools.js located in “www.mywebsite.com/media/system/js”

2nd error

$ is not a function
if($(‘ja-botsl’))

Line 75 in ja.script.js, located within my template file

Please help Me.

[Phan Gam Friend Phan GamJoin date: June 2008Posts: 216Downloads:0Uploads:2 Thanks: 4 Thanked: 39 times in 38 posts]

#371612

Hi ,
I have just created a new ticket on your behalf:LBV-177-39672

Please open the ticket and update your site access information, clarify the issue you are facing as well then our devs will diagnose and get it fixed asap for you. Thanks for your patience!

For information on best security practices, and frequently asked questions about sharing access with JoomlArt support, kindly refer to the knowledgebase article at: http://support.joomlart.com/index.php?/Knowledgebase/Article/View/3/0/providing-joomlart-with-access-to-your-site-or-server

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371674

Thank you for creating a trouble ticket for me, but i can’t login for some reason.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#371677

The ticket system does appear to be working, what happens when you try and login?

As for your problem it does sound like a library conflict. Withough knowing what component you are using (and having a copy of it) and also a link to your site it is going to be very hard to work out what the problem is.

Often in cases like this the component is using Jquery which intefeers with mootools if it is not written to avoid that. It could also be your new script is loading a different version of moo so the 2 versions are in conflict.

Please try again to update your ticket so we can take a look, failing that try and create a new ticket and I will get this one closed. Sometimes users have had trouble logging on to tickets created by the JA team.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371682

Thank you, for that.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371684

i’ve submitted a new ticket now, the tracking code is: #QIN-327-66154, but it still doesn’t let me log in:((

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#371695

But what happens when you try and login? Can you not see something or is it stating your credentioals are incorrect. It is hard to get it fixed if JA do not know what is broken.

As for your ticket, you will also get a response via email.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371706

<em>@phill luckhurst 214799 wrote:</em><blockquote>But what happens when you try and login? Can you not see something or is it stating your credentioals are incorrect. It is hard to get it fixed if JA do not know what is broken.

As for your ticket, you will also get a response via email.</blockquote>

when try to log in its says “invalid Username and password”.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#371709

OK, I will pass this on to those who can do something. In the mean time please await responses via email. I will look at your ticket and see if I can do anything but JS really is my weakest point.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371711

sorry i was writing in my other email, lets stick with the first trouble ticket, i’m going send my details now

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#371714

I’ve done exactly the same in the past and put the wrong email address in. Thanks for getting back to me, saves me a lot of time following things up.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371717

the details have now been updated on the trouble ticket LBV-177-39672, you can now access my website.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#371721

When do you get this error? What component are you using from the front end and how do I get to it?

P.S. You site is looking very ince, well done and be sure to look out for the new site of the month competition coming soon.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371726

Thank for you those comments, can you please make sure the website is offlines while fixing the problem, i don’t want to give any surpriese away to my audience.

I get this errors on the video page, and while uploading big files i think this the cause of not allwing them to upload, the component i am using is “seyret” from http://www.joomlaholic.com, i told the joomlaholic team about these errors and they haven’t replied to me for months, normally they do lol.

You need go to the video page, just wait about 1 minute, and they should appear on firebug.

[jacksmack Friend jacksmackJoin date: September 2008Posts: 21Downloads:0Uploads:0]

#371731

here is the thread on joomlaholic, http://www.joomlaholic.com/forum/showthread.php?1441-Upload-works-but-can-t-Press-NEXT-button

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