Public Forums 71,145 posts

[ukfraternite Friend ukfraterniteJoin date: May 2008Posts: 294Downloads:0Uploads:44 Thanks: 61 Thanked: 10 times in 1 posts]

#141800

Hello,

I have been trying to redeem my points for 6 months membership but the system is not working.

I have sent several emails to JA staff and no one seems interested. It is almost a month I ma trying and it is not working. I am not happy about this.

Could someone advise me please on how to redeem these credits. I have over 2000 credits.

Thank you.

[hanifahmed Friend hanifahmedJoin date: August 2008Posts: 576Downloads:0Uploads:5 Thanks: 67 Thanked: 141 times in 110 posts]

#307397

You where meant to redeem credits before your license expired.
You might not be able to do them now.

Also, you might have to wait a week before the admins go through the people requesting redemptions as it’s only look into once a week.

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#307457

When you have an expired membership you can’t redeem a new one. So, the only way to go is to purchase a new one and redeem those credits then for another one. Regardless how many credits you have, you can only redeem a new one with a current active membership and as mentioned must redeem a new one before the current one expires…

[theprofessor Friend theprofessorJoin date: March 2009Posts: 365Downloads:0Uploads:0 Thanks: 47 Thanked: 64 times in 18 posts]

#307458

<em>@wooohanetworks 132148 wrote:</em><blockquote>When you have an expired membership you can’t redeem a new one. So, the only way to go is to purchase a new one and redeem those credits then for another one. Regardless how many credits you have, you can only redeem a new one with a current active membership and as mentioned must redeem a new one before the current one expires…</blockquote>

Good to know. I redeemed points to renew my membership last weekend and my membership expires in Saturday. Based on the redemption policy, I will have my renewal just in time. 🙂

Just in time for real…I just lost my job (darn “economy”!)…

[ukfraternite Friend ukfraterniteJoin date: May 2008Posts: 294Downloads:0Uploads:44 Thanks: 61 Thanked: 10 times in 1 posts]

#307503

That is really unfair as I have attempted to renew my membership well before it was due tu expire.

I have tried to email some members of staff and nobody replied.

It is not fair at all and I am not happy about this. I do not usually complain but this

[hanifahmed Friend hanifahmedJoin date: August 2008Posts: 576Downloads:0Uploads:5 Thanks: 67 Thanked: 141 times in 110 posts]

#307505

If you put in your request prior to your expiry date. then they should redeem it for you – however it is to their discretion only. You need to take this up with support staff.

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#307506

<em>@ukfraternite 132205 wrote:</em><blockquote>That is really unfair as I have attempted to renew my membership well before it was due tu expire.

I have tried to email some members of staff and nobody replied.

It is not fair at all and I am not happy about this. I do not usually complain but this</blockquote>

You should PM “MiCCAS” with your issues. Normally he handles such cases and is also fair with this.

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#307531

I think it costs 6000 credits to redeem for membership renewal, this would explain why you can not change your 2000 credits

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#307533

<em>@theprofessor 132149 wrote:</em><blockquote>

Just in time for real…I just lost my job (darn “economy”!)…</blockquote>

Sorry to hear about your job….good luck in the future….things will get better 😉

[theprofessor Friend theprofessorJoin date: March 2009Posts: 365Downloads:0Uploads:0 Thanks: 47 Thanked: 64 times in 18 posts]

#307537

<em>@mfcphil 132241 wrote:</em><blockquote>Sorry to hear about your job….good luck in the future….things will get better ;)</blockquote>

It would make my day if my support ticket would be addressed by Joomlart.

Anywways…in respect to credit redemption, you can renew for 1800 credits…depends on what you want.
http://www.joomlart.com/forums/credits.php?do=manage#redeem

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#307544

• 6 Months JA Standard Membership (1800 credits)
• 1 year JA Standard Membership (3000 credits)
• 6 Months JA Developer Membership (3500 credits)
• 1 Year JA Developer Membership (6000 credits)

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#307565

Thanks for pointing that out guys.
I didn’t know about the 6 month credit redemtion.

Miccas is not on-line as much at the mo….why not cover all your bases.

Send an Email to Miccas
Send an Email to Hung
Submit a support Ticket
and ensure you have asked for help at the start of this post.

Like everyone else has said as long as you have asked before your leicence expired you should be ok.

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#307567

I have altered your title slightly so the team will see it better!!

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#307575

<em>@mfcphil 132283 wrote:</em><blockquote>I have altered your title slightly so the team will see it better!!</blockquote>

Does your SuperMod status allow you to also add a blinking effect to the titles, like the ones you complained about on the McCurryRecipe site… That would be awsome!:D

(Just trying to get the mood a bit up, just to cheer all up a bit…:cool:)

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#307585

<em>@wooohanetworks 132294 wrote:</em><blockquote>Does your SuperMod status allow you to also add a blinking effect to the titles, like the ones you complained about on the McCurryRecipe site… That would be awsome!:D

(Just trying to get the mood a bit up, just to cheer all up a bit…:cool:)</blockquote>

Alas no 😉

But hope the new title will grab Hungs attention.

[Author]

Posts