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questbg
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June 27, 2008 at 4:57 am #130211Hi Everyone
I’ve been trying to help VictorHopper (one of our French-speaking members) get to grips with modifying his Teline II installation (Joomla 1.0)
I was trying to change some sections/categories into French yesterday and everything was working fine in Admin. However, when I try to access the ‘magazine’ menu in the menu editor:
Every time I try this, I get the following error:
“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, tech@nuxit.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.”I’ve logged out and logged in again, just the same. I instructed Victor to contact his hosting company and report the error.
They were not very helpful at all and just directed us to a FAQ page about ‘possible causes’!
I’ve communicated with Cornelio who confirms it could be any of a number of reasons, maybe even the server having a slow response time.
Please could somebody investigate please or advise a fix? I can then translate to French and pass this on to Victor.
Many Thanks
ChrisSherlock FriendSherlock
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June 27, 2008 at 6:48 am #256617Hi
Have u tried with latest version ? Ja updated somethingMenalto FriendMenalto
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June 27, 2008 at 8:24 am #256641I would check the file permissions on the .php files, they should not be set to 777, 644 or 755 is ok.
questbg Friendquestbg
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June 27, 2008 at 8:30 am #256642Thanks nguoiabcd and Menalto.
I have translated your replies to French and sent via PM to Victor.
questbg Friendquestbg
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June 27, 2008 at 1:25 pm #256730Just received a PM from Victor:
“J’ai regardé les permissions, je les trouve en 644. Mais je vais continuer à les vérifier une par une. Pourriez vous vous renseignez le processus d’installation joomla 1.0.15 avec quickstart.”
Basically, he’s checked the permissions and all set to 644, he’s continuing to check the rest.
He would like to know where the instructions are for a complete reinstallation of Joomla 1.0.15 with the Teline II QuickStart .. anyone know where I can find this information?
Thanks
ChrisMenalto FriendMenalto
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June 29, 2008 at 8:31 am #256973So far there is no complete guide on that. But he can use this here: http://www.joomlart.com/forums/topic/quickstart-installation-guide/
The only thing different is the look of the installation process, but the steps is the same. In Joomla 1.0.xx he have a checkbox for install sample data and not a button. And he dont have the FTP layer screen.
cgc0202 Friendcgc0202
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June 29, 2008 at 8:47 am #256977questbg Friendquestbg
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June 30, 2008 at 5:11 am #257114Thanks both, I’ll tell him to check out both.
Update: He just received this from his Service Provider (this is a translation from French, so may not be 100% accurate!):
“The problem is due to the fact that you put a php.ini file in your / www directory, but this php.ini does not redefine all directives as it should.
As a result, the memory_limit that is allocated to you by default (32 Mb) is redefined by your php.ini to 8 Mb which causes the error. I changed this back to 32 Mb and for the moment everything looks fine.”
Doesn’t mean much to me, but I’ll log into Victor’s site as Admin later and try the Menu Manager again to see if it is now workign! Then I can finally get around to finishing the “Changing Sections, Categories and Menus” tutorial for him in French!!
I’ll keep you posted!
Cheers
Chrisquestbg Friendquestbg
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June 30, 2008 at 5:23 am #257115As I thought, that didn’t work either 🙁
I’ll try and find enough time to translate the Installation guide into French!
questbg Friendquestbg
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June 30, 2008 at 5:33 am #257116Hi, I’m just working through Menalto’s quick install guide, one question:
<em>@questbg 63298 wrote:</em><blockquote>
I’ll try and find enough time to translate the Installation guide into French!</blockquote>Why would this work? Surely Joomla has to be downloaded and installed before you would be able to access this? Why would mysite.com take me to a Joomla screen?
Confused :-[
cgc0202 Friendcgc0202
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June 30, 2008 at 1:24 pm #257226Chris,
There is no guarantee that if Victor installs another one, it will work. I do not know why quite a few people are experiencing what I do not experience with Joomla 1.0x-JA Teline II. It is very possible that it my be server or hosting service, due to the restrictions imposed.
So that we can test whether the issue is the server or the hosting service, I just installed a new site for you and Victor to test a working site. I checked all steps already, so if something goes awry, it is something else.
To test the tutorial (changing the Sections-Categories in the Magazine menu), I went through the whole process as indicated in the latest tutorial and it worked. No problem whatsoever. None of the potential causes that they claim. So, if you can confirm you can complete the tutorial in a different site and server, and Victor can confirm the same, Victor has to make a decision about his existing hosting service.
You can try yourself, with the working site below, to confirm that you can finish the tutorial in this working site, not a server that may have some issues. If you complete the tutorial; whatever reason, it is either an error in the first installation, or the server configuration.
If you want to try, you may register here:
http://wr.treasuresoftheinternet.net/03/jte10x300/index.php
The CB registration is in the right section go towards the bottom.
I tried the registration process and it worked too.
CB Registration process
1. After you register, you will get an email to confirm the email address is correct.
2. To further confirm that the address is really that of the registrant, you are asked to click the link to confirm that the “Chris” who registered is indeed you, and that it went to the correct email address.
3. Another security precaution, the webmaster must receive your confirmation from Step #2. If the email is received, the webmaster will be notified that the registrant is valid. The webmaster now decides whether to approve the registration.
4. You should get a confirmation email that your registration has been approved.
This is a security precautions taken above through CB registration, ensure that the email address provided by whoever registered is not only valid (Step #1) but also that indeed the email address is owned by the registrant — by being able to respond by clicking the link in the email (Step #2). When both steps are valid, the administrator must receive the response email, and decide whether the registrant deserves to be approved (Step #3)
I will you full Super Administrator privileges in Step #3, so that when you login (same place bottom right), you have all privileges to do with the site as you can in your website, or as in Victor’s.
If everything works out as indicated above — and you have not given up on JA Teline II yet 🙂 with all the troubles going with the site — I will install a Joomla 1.5x version also and you can make all the corrections you have done so far. This site then becomes a true Demo site — with all the corrections achieved so far — that will be useful for the collaborative group.
I will give Ana the same separate site, if she is interested — to convert into a Demo “Spanish version” site. If Victor wants to try it in a working server, he can try to do the installation process also in another site, I will set up for him.
Cornelio
There was something very important I was supposed to communicate with you via email, but from what I gathered last weekend, you were having problems, so I did not want to distract you with another issue.
It is a very positive proposition though, if you will agree. I am in negotiation with someone, and we are trying to find more “long term solutions to all these mess here” — if you understand what I mean. If we work together, we must not be in the same situation as we find ourselves now.
You are a very critical part of the plan though, for us to be able to implement the “long term solutions to all these mess here” .
<em>@questbg 63297 wrote:</em><blockquote>Thanks both, I’ll tell him to check out both.
Update: He just received this from his Service Provider (this is a translation from French, so may not be 100% accurate!):
“The problem is due to the fact that you put a php.ini file in your / www directory, but this php.ini does not redefine all directives as it should.
As a result, the memory_limit that is allocated to you by default (32 Mb) is redefined by your php.ini to 8 Mb which causes the error. I changed this back to 32 Mb and for the moment everything looks fine.”
Doesn’t mean much to me, but I’ll log into Victor’s site as Admin later and try the Menu Manager again to see if it is now workign! Then I can finally get around to finishing the “Changing Sections, Categories and Menus” tutorial for him in French!!
I’ll keep you posted!
Cheers
Chris</blockquote>questbg Friendquestbg
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July 3, 2008 at 9:19 am #257792This can now be marked as ‘Solved’ … because, it is! 😉
Menalto FriendMenalto
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July 3, 2008 at 10:36 am #257808Marked as Solved now.
cgc0202 Friendcgc0202
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July 3, 2008 at 12:37 pm #257822<em>@questbg 64096 wrote:</em><blockquote>This can now be marked as ‘Solved’ … because, it is! ;)</blockquote>
What was the solution?
questbg Friendquestbg
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July 3, 2008 at 12:49 pm #257823<em>@cgc0202 64129 wrote:</em><blockquote>What was the solution?</blockquote>
You surely don’t wanting me posting actual solution to problems on this forum do you?
That would go against normal proceedures 😉 😀 :p
Complete reinstall of Joomla 1.0.x and modification of the memory allocation on the server seemed to do the trick!
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