Joomla Templates Club 406,261 posts

[suzanna Friend suzannaJoin date: August 2014Posts: 215Downloads:63Uploads:26 Thanks: 75 Thanked: 1 times in 1 posts]

#886276

Users are unable to login with their Google accounts. Everyone is getting the error message "Username and password do not match or you do not have an account yet." Help!

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#886331

Hi
If username password are not correct user can reset their password and try it again .
Also if you using any 3rd party extension for user management kindly check that too , as template should not save user/pass .

[suzanna Friend suzannaJoin date: August 2014Posts: 215Downloads:63Uploads:26 Thanks: 75 Thanked: 1 times in 1 posts]

#886372

No, I’m using Google Authenticator. No user registration. It worked before. I don’t know what happened.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#886471

Hi i found the plugin is not active on your site : http://prntscr.com/a54b47 Kindly enable it and check , also test it with default Joomla template and see share the results . Here and here is doc how to use two factor Authentication .

1 user says Thank You to Pankaj Sharma for this useful post

1. suzanna

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