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[edmarholanda Friend edmarholandaJoin date: November 2006Posts: 9Downloads:0Uploads:0]

#147479

I bought Today the JA Voice, but I can not use my key because the component appears as version 1.3.0 but the latest version is 1.2.5.

I’ve uninstalled and reinstalled the component several times and the problem continues.

What’s happening?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#328791

Hi edmarholanda,

Actually, the confusing version issue has been notified to our team for soonest updating. However, this does not affect the normal performance of the com. or its license at all.

If you could not activate your given license key, kindly follow this guide: http://www.joomlart.com/forums/topic/how-to-raise-support-ticket-from-your-posts/ and create a help ticket included with login details for closer look

[edmarholanda Friend edmarholandaJoin date: November 2006Posts: 9Downloads:0Uploads:0]

#328794

I submitted a ticket in http://support.joomlart.com/ but I’m still unanswered.

Ticket ID: CKD-261633

I need to do anything else?

[edmarholanda Friend edmarholandaJoin date: November 2006Posts: 9Downloads:0Uploads:0]

#328795

I bought Today the JA Voice, but I can not use my key because the component appears as version 1.3.0 but the latest version is 1.2.5.

I’ve uninstalled and reinstalled the component several times and the problem continues.

What’s happening?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#328797

Hi there,

We have seen your ticket, however you have not informed the site url/admin account and FTP access for closer look yet.

Kindly provide ASAP

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#329274

This issue has been fixed. Files in Download section are updated.

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