I have been using Joomlart Templates Since More than 3 years,
i never used to have any severe issue with your templates, and usually i have managed to solve my problems on my own without contacting you.
i have been using your service for different clients from several accounts.
I am having an issue with one of my templates, i have opened a ticket since more than 48 hours with an URGENT flag, as my website is online, and i am facing problems with students.
i got a single reply after 24 hours that did not solve my problem!!!!, i replied directly, still till now no reply!!
i have opened a thread in the forum, i got a single reply stating that my website is not using the template and that i didnt have opened a ticket (Eventhough i did before 24 hours from opening the thread).
Why do u charge for premium support while we have to wait for 2-3 days for our problems to be solved?
When we say it is an urgent matter, it means it is URGENT!!!!
I am Really disappointed with this!
You have faboulous designs and templates, but with such a Support you wont have too much returning clients!!!
Anonymous
Moderator
Hello,
Could you please give me your ticket ID which has not been got help for urgent check ?
<em>@JA Developer 344575 wrote:</em><blockquote>Hello,
Could you please give me your ticket ID which has not been got help for urgent check ?</blockquote>
this is my ticket id : KCT-161-31286
Anonymous
Moderator
<em>@syncsarl 344652 wrote:</em><blockquote>this is my ticket id : KCT-161-31286</blockquote>
OK, pls stick along with this, our dev team is on it 🙂
Feel free to get back to me for any other help.
This topic contains 4 replies, has 2 voices, and was last updated by Anonymous 12 years, 1 month ago.
We moved to new unified forum. Please post all new support queries in our New Forum
