Joomla Templates Club 406,261 posts

[cvindy Friend cvindyJoin date: October 2012Posts: 9Downloads:15Uploads:2]

#182206

We had a problem with the JA Teline IV template using K2 that we’ve been trying to get fixed now for 2 weeks and still haven’t gotten fixed.

We described exactly what the problem was (twice) and we gave access to our site and the site ended up worse for for the help.

The template is nice, but we’re very disappointed in the support side of things.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#472794

Hi Cindy

You have opened a ticket for your issue ?

I will try to assist you with your problem

[cvindy Friend cvindyJoin date: October 2012Posts: 9Downloads:15Uploads:2]

#472818

Yes, the ticket is MEP-831-77383. We’ve been going round and round with it for 2 weeks now.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#472819

<em>@cvindy 346085 wrote:</em><blockquote>Yes, the ticket is MEP-831-77383. We’ve been going round and round with it for 2 weeks now.</blockquote>

I have seen your ticket and read about your issue

Please give me some time to discuss with Joomlart developers of your problem

You will receive soon a definitive solution through the ticket system .

2 users say Thank You to pavit for this useful post

1. Arvind Chauhan
2. JA Developer

[cvindy Friend cvindyJoin date: October 2012Posts: 9Downloads:15Uploads:2]

#473027

This issue has been resolved, finally. We’re happy now, thanks.

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