Couple of things to try.
First of all…it’s trying like crazy to do something really cool, like show an image…I’m thinking a thumbnail of the product…but because there are no thumbnail’s of products it gets confused and just turns off and cries.
So try putting up a few dummy images for your products and see if that might shake it up.
Second, have you tried locating it in any other position? In this template User4 is usually used for a Search Bar…and I’m thinking out loud…that perhaps there are issues with that particular position.
So try it in a differ area…like “right” to see if you get it to behave.
Let us know how you come out.
John.