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[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#197435

Hello,
I have a problem with VM.
I’ve done the installation of the demo on my hosting, but now, if i click on “add to cart” i get the error:
“Please enter your address first”

It is weird because at the beginning it was working normally as into the demo.

Any idea please?
Thanks
Simone

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#533953

HI Simone,

This may be due to the settings in Virtuemart configuration of your site. You can PM me admin login info of your site, I will have a look.

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#533995

Hi,
thanks, I sent you the login details by PM.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#534110

It looks like you’re using an old version of Virtuemart, could you take a BACKUP of your site and update to version 2.0.26a? (Our demo site is using this version)

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#534242

Ok, VM is updated, but i cannot see the front end anymore.. 🙁 just an empty page.

By the way, with the old version (That came from the quick start file), if I click “add to cart” on one of your sample product it works, if i click “add to cart” on one of the new product it doesn’t work..:( what can i do?
Thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#534335

Please update the version I mentioned in above reply, this template is not ready for v2.6.0a I am afraid 🙂

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#534351

-.- sorry, my fault.
Ok i’ve done.
Now the version is 2.0.26a and i can see the website properly.
I still have the same problem: with the products of your demo it works, with the new products of my website it doesn’t work.
The only thing which is changed, is that its not showing the error message anymore.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#535002

Please try to take a backup of your site and update template to the latest version

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#535100

Hello,
I updated the template to the last version.

I still have the same problem plus:
1) I cannot see the custom fields in the front end anymore (size variation).
2) If i try to click on the buttons + or – to increase or decrease the number of the product, it doesn’t work.
I have to type the number of the quantity of the product manually.

What could i do now?
Thanks
Simone

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#535401

Hi Simone,

For the custom fields, please try to turn off Optimize CSS and look at my post in this thread: http://www.joomlart.com/forums/topic/vm-custom-fields-not-showing-on-product-page-on-ja-hawkstore/#post-502805

With the add to cart function, I even try to switch default template in your site to another standard template of Joomla like Beez but it still doesn’t work. Did you try to re-create these products?

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#535874

Hi Saguaros,
for the custom fields i tried to do everything you said, but nothing changed. I noticed also the problem of the quantity button, is present ONLY in the products where it should show the custom fields.

I tried to create new products, and within a new product the cart function works, the problem is when i add one or more child products, because from that moment it stop to work.
Also, if i try to delete the child product, the cart function doesn’t restart to work.

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#535875

<em>@betamtel 428238 wrote:</em><blockquote>Hi Saguaros,
for the custom fields i tried to do everything you said, but nothing changed. I noticed also the problem of the quantity button, is present ONLY in the products where it should show the custom fields.
.</blockquote>

Sorry, following your instruction, now its showing the 2 custom fileds but the quantity buttons are still broken.
The add to cart function, as i said in the previous post, is still not working.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#537042

I’m sorry for this late response, could you PM me admin and ftp credentials of site you’re working on? and also send me the URL of product that has this issue, I will check this for you.

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#537194

Hi Saguaros,
I PM you the login details.
thanks again

[betamtel Friend betamtelJoin date: March 2014Posts: 11Downloads:0Uploads:0]

#538429

Hi Saguaros, do you have any news for me please?

<em>@Saguaros 429739 wrote:</em><blockquote>I’m sorry for this late response, could you PM me admin and ftp credentials of site you’re working on? and also send me the URL of product that has this issue, I will check this for you.</blockquote>

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