Website Crashed After upgrading Server

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  • James Weston Friend
    January 31, 2017 at 5:35 am #1006907

    Dear All,

    I appreciate you are away for TET but I have a major issue. Last week, on advice from the guys at Ubertheme, I upgraded my hosting to a VPS server. On the sever I have my parked domain names a Magento2 site and a joomlart site http://www.vivaasiamagazine.com

    Since doing the upgrade I have not been able to work on my Magento2 site as their are errors that don’t allow the site to be viewed. Am waiting for one of help team to come back from TET and help fix it as after 5 hours with the Bluehost team trying everything they are convinced it is a problem on the template side.

    TODAY, I went to work on our http://www.vivaasiamagazine.com site and that now is all screwed up http://prntscr.com/e2j59u

    Can someone help?

    Jim

    Pankaj Sharma Moderator
    January 31, 2017 at 9:14 am #1006961

    Hi
    kindly send me your Joomla site super user details via Private reply.

    James Weston Friend
    January 31, 2017 at 1:58 pm #1007042
    This reply has been marked as private.
    Pankaj Sharma Moderator
    January 31, 2017 at 4:02 pm #1007073

    Hi
    I am facing same problem on site admin side. Doesn’t look like template issues. Kindly disable the CDN if you are using.
    Also try to downgrade PHP version because i can check the cause of issue when website is in running conditions.

    James Weston Friend
    January 31, 2017 at 4:59 pm #1007117
    This reply has been marked as private.
    James Weston Friend
    January 31, 2017 at 5:03 pm #1007122
    This reply has been marked as private.
    Pankaj Sharma Moderator
    January 31, 2017 at 5:11 pm #1007128

    Hi
    What is the Joomla version of your website ?

    James Weston Friend
    January 31, 2017 at 5:23 pm #1007139
    This reply has been marked as private.
    Pankaj Sharma Moderator
    February 1, 2017 at 2:42 am #1007208

    Hi
    I am not able to log in on your site, It’s giving internal server error: http://prntscr.com/e2y7v0
    If your Joomla or any other 3rd party extension not ready for PHP7 this issue can come.
    Also, I am not able to login on your panel.
    I suggest you to immediate contact to host to fix this issue.

    James Weston Friend
    February 1, 2017 at 6:01 am #1007232
    This reply has been marked as private.
    Pankaj Sharma Moderator
    February 1, 2017 at 8:05 am #1007248
    This reply has been marked as private.
    James Weston Friend
    February 1, 2017 at 8:07 am #1007250
    This reply has been marked as private.
    Pankaj Sharma Moderator
    February 1, 2017 at 8:34 am #1007273
    This reply has been marked as private.
    James Weston Friend
    February 1, 2017 at 8:56 am #1007280
    This reply has been marked as private.
    Pankaj Sharma Moderator
    February 1, 2017 at 9:32 am #1007294

    Hi
    Sorry i can help you to check the site issue only, you have to transfer the site to different server with help of your dev. or hosting team.

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Viewing 15 posts - 1 through 15 (of 20 total)
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This topic contains 19 replies, has 2 voices, and was last updated by  Pankaj Sharma 7 years, 7 months ago.

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