JoomlArt Forums 32,862 posts

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#193186

Hi guys,

If I am a member of the JA Developer Club, what would my any given client be entitled to once I registered his domain at my JA Developers account and it’s been successfuly validated? How will he be able to obtain his template: via me personally as his developer or here at JA?

Regards,

Alex

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#516274

Hi Alex,

To be frank with you, your clients are yours to manage, if you are buying developer account our point of contact would be you only, if your clients are to contact us, we would be directing them to you.

You can add him as co-developer, you can 3 co-developer accounts with your JA Developer account, he can then access the download and download the template in question.

But again, for us our commitment of support and service is with the person who is our customer not clients.

Regards

Arvind

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#516355

Hi Arvind,

Thank you for your reply.

Will my clients’ website be entitled to be looked at by your support stuff in case their JA template generates some errors?

Regards,

Alex

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#516366

Hi Alex,

If our templates appear to have bugs you will be the one to contact our support team for solution in behalf of your clients.

Also, as mentioned by Arvind, you can choose to add your client as co-developer, then he can then access the download and ask for technical support directly.

Regards,

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#516422

Hi guys,

Please correct me if I am wrong, but I am getting impression that once my client gets your JA template installed via me as your Developer licensee, he has no access to your support forum to ask questions as any other regular customer?

Cheers,

Alex

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#516470

Alex,

Yes, you have to provide support service for your clients. If you need our help, you can post the issues here then we are happy to help in any way.

In case you want your clients contact directly with us to get our support, you can add him as co-developer under your JA Developer account as suggested above. Then he can then access the download and ask for technical support directly.

Regards

[Author]

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