JoomlArt Forums 32,862 posts

[boizan Friend boizanJoin date: October 2010Posts: 188Downloads:122Uploads:27 Thanks: 38 Thanked: 4 times in 1 posts]

#182147

Hello Sir/Madam,
I would like to know what the status of my memberships is.
I entered into my account and when I tried to download an extension, I got a message asking me to get registered to download that extension (Google map).
Regards,
Albert Boizan

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#472622

<em>@boizan 345751 wrote:</em><blockquote>Hello Sir/Madam,
I would like to know what the status of my memberships is.
I entered into my account and when I tried to download an extension, I got a message asking me to get registered to download that extension (Google map).
Regards,
Albert Boizan</blockquote>

Hello Albert,

Both of your JAEC & JATC 1 year have been expired already. Please renew them to continue enjoying our services.

Regards,

[kuerten Friend kuertenJoin date: March 2012Posts: 44Downloads:0Uploads:0 Thanked: 4 times in 5 posts]

#474042

Thanks, do we need to pay another fee for this?

[boizan Friend boizanJoin date: October 2010Posts: 188Downloads:122Uploads:27 Thanks: 38 Thanked: 4 times in 1 posts]

#474048

Hello,
But how do I know that? I should be able to have in my account a record of my subscriptions with their expiration dates. Your system should also advise me to renew them when they expire. I should be able to renew them from within my account.
Regards,
Albert

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#474100

<em>@boizan 347688 wrote:</em><blockquote>Hello,
But how do I know that? I should be able to have in my account a record of my subscriptions with expiration time. Your system should advise me to renew it when they expire. I should be able to renew them from within my account.
Regards,
Albert</blockquote>

Albert,

You can login to your member area at http://www.joomlart.com/member/signup.php to check the expiry date.

However, our system normally will automatically send an email reminding you the expiry date within 30 days of expiry of membership and you can get 30% off to get renew the membership before it expires. Did not you receive our reminder email for renewal 🙁 Pls re-check spam box also for sure.

I have checked with my email and it still works!

Regards,

[tfosnom Friend tfosnomJoin date: October 2010Posts: 742Downloads:0Uploads:31 Thanks: 145 Thanked: 200 times in 94 posts]

#474106

<em>@JA Developer 347747 wrote:</em><blockquote>

However, our system normally will automatically send an email reminding you the expiry date within 30 days of expiry of membership and you can get 30% off to get renew the membership before it expires.

Regards,</blockquote>

Not So in my case, no renewal notification, nothing in spam folders etc ordinary marketing from JA always gets there though. So I’m expired with no discount avail so I’m not happy or rejoining as JA has huge problems atm with low staffing levels leading to low levels of paid member supportt & server issues.

Shannon

1 user says Thank You to tfosnom for this useful post

1. swissa

[swissa Friend swissaJoin date: November 2011Posts: 1955Downloads:7Uploads:277 Thanks: 175 Thanked: 717 times in 572 posts]

#474109

Like tfosnom, I haven’t received any reminders either.

I won’t be renewing my membership when it expires in 7 days. As I mentioned in a previous thread, I have lost faith and as there was no feedback from JA, my questions unanswered, coupled with recent events with the server etc, it is a natural break point. C’est la vie!

Ciao zammer

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