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[ctmilano Friend ctmilanoJoin date: July 2017Posts: 11Downloads:39Uploads:3 Thanks: 1 Thanked: 1 times in 1 posts]

#1078632

Hi All

We kindly ask your support onto our site http://www.milano.federvolley.it for module WhatsNews.

The WhatsNews module counter sometimes display a wrong count (from about 2 weeks). For example now display 4 but only 3 listed. We don’t know the reason … at the beginning it worked well!

Please can you verify?!
Or there’s a trick that allow us to “reset and restart” the counter?

Thanks in advance!

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1078702

Hi,

Kindly share the admin + ftp account also, I will check the configuration of this module on your site and help you out.

[ctmilano Friend ctmilanoJoin date: July 2017Posts: 11Downloads:39Uploads:3 Thanks: 1 Thanked: 1 times in 1 posts]

#1078809

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1079125

Kindly check this module: Nuovi Articoli, there are 2 important options:

Day Numbers: number of days in which articles are added in that time and be considered as New item
Number of Articles: number of items will show when you click the dropdow

I just tried to set the Day Numbers to 14 and Number of Articles to 7 and it’s showing 7 articles created in recent 14 days. It’s still working.

[ctmilano Friend ctmilanoJoin date: July 2017Posts: 11Downloads:39Uploads:3 Thanks: 1 Thanked: 1 times in 1 posts]

#1079222

Hi Saguaros,
we knew about the parameters you described to us and we deliberately set them to a maximum of 10 items that should be considered as new for a week. In doing so, you will notice that the counter says 3 and in the new article window only 2 appear (see attached images). Why? So it does not seem to be working well.
We await your news, thank you.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1079393

I see the issue. This is special case, for example:

• At the time I send this reply, it’s Dec 6th so this Notification module on your site notices that there are 2 new articles within 7 recent days

• However, one article is created on Nov 29th 8:00 AM, but the time I’m viewing your site is Dec 6h 10:00 AM so it passed 7 days already so it doesn’t show in dropdown.

This happens only when you set 7 days, if it’s 6 (or greater value), it will show fine.

I will report to the team for further checking on this.

[ctmilano Friend ctmilanoJoin date: July 2017Posts: 11Downloads:39Uploads:3 Thanks: 1 Thanked: 1 times in 1 posts]

#1079397

Hi Saguaros, thank you for all your support.
The problem happens in the same way, even if you set days other than 7 to display the articles as new. Our impression is that the piece of code that displays the number of items, and the one showing the aricles, use two slightly different logics. Or maybe a test problem even on the publication times of articles or local server hours …
We await your news after the new checks you are making.
Thanks so much!!!
See you soon!

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1079655

Let me investigate further on this and get back to you soon.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1080888

Hi,

Is that ok now?

As I can see that: http://www.milano.federvolley.it/ it’s showing 5 items now.

[ctmilano Friend ctmilanoJoin date: July 2017Posts: 11Downloads:39Uploads:3 Thanks: 1 Thanked: 1 times in 1 posts]

#1080953

Hi Saguaros.

Unfortunately it does not work yet.

Watching now (13.43 GMT+1, Milano-IT) WhatsNews display 5 but only 4 listed into "magazine-links container" DIV.

It’s a really strange thing.

• This reply was modified 7 years ago by  ctmilano.

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Attachments:

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1081185

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082394

Hi,

You can back up this file: root/templates/ja_teline_v/helper.php

And download the attached file > unzip > copy to above directory.

Regards

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Attachments:

1. helper.php_.zip

1 user says Thank You to Saguaros for this useful post

1. ctmilano

[ctmilano Friend ctmilanoJoin date: July 2017Posts: 11Downloads:39Uploads:3 Thanks: 1 Thanked: 1 times in 1 posts]

#1082648

Hi Saguaros,

we have applied the patch and now WhatsNews works fine.
Great job!

Teline V is a really powerful template, much appreciated by our users.

Thank you for your time and best wishes for a Merry Christmas.

Ciao! 🙂

1 user says Thank You to ctmilano for this useful post

1. Saguaros

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082789

Thanks for your kind words! and Merry Xmas!!!

[Author]

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