JoomlArt Forums 32,862 posts

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#776373

Hi,

At the new site we only use forums for technical support. Standard members can submit normal support requests while Developer members can submit "premium" requests (higher priority support), all in one place.

Regular ticket system is in read-only mode for now and will be shut down eventually. You can read more details on the new changes regarding our new site at this official blog post.

[Richard A Friend Richard AJoin date: January 2013Posts: 190Downloads:19Uploads:14 Thanks: 35 Thanked: 18 times in 2 posts]

#783395

What happens with outstanding ticket requests? Are they scrapped? I am waiting for a reply and solution since Dec 2 on a ticket.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#793298

Hi,

I’ve just replied to your latest ticket, although you cannot access ticket area anymore, you should still be able to receive my message via email.

In case you do not receive my message, just post your question here then.

[Richard A Friend Richard AJoin date: January 2013Posts: 190Downloads:19Uploads:14 Thanks: 35 Thanked: 18 times in 2 posts]

#813612

Sorted now thank you.

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