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[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#143406

I have 2 open tickets since 8/9 (Sunday) & still no answer, i thought JA had a 24hr response?
The items are:
http://www.joomlart.com/forums/topic/no-read-more-button/
http://www.joomlart.com/forums/topic/intro-text-indented/

Thanks, Toddman

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#313967

<em>@toddman 140338 wrote:</em><blockquote>I have 2 open tickets since 8/9 (Sunday) & still no answer, i thought JA had a 24hr response?
The items are:
http://www.joomlart.com/forums/topic/no-read-more-button/
http://www.joomlart.com/forums/topic/intro-text-indented/

Thanks, Toddman</blockquote>

When you say you have 2 open tickets….are you referring to your post in the forums or have you in fact submitted two tickets?

For ticket submission go here http://support.joomlart.com/index.php?_m=tickets&_a=submit

[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#313968

When I posted to the forum it asks you “Require Help From Staff + Mod/Admin:” & I selected yes, fill outed the required info (login/password) & my problem & hit submite.

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#313976

Yes that tells them you need help but its not the place to submit a ticket, for that go here http://support.joomlart.com/index.php?_m=tickets&_a=submit

2 users say Thank You to mfcphil for this useful post

1. toddman
2. cjmicro

[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#313983

mfcphil;140349Yes that tells them you need help but its not the place to submit a ticket, for that go here http://support.joomlart.com/index.php?_m=tickets&_a=submit

Well that is deafeningly miss leading & needs re-worded or a link to fill out a ticket. I know have a ticket LBB-571077.

Thanks,

LBB-571077

[nefar Friend nefarJoin date: December 2007Posts: 434Downloads:0Uploads:2 Thanks: 78 Thanked: 42 times in 1 posts]

#313996

<em>@toddman 140356 wrote:</em><blockquote>Well that is deafeningly miss leading & needs re-worded or a link to fill out a ticket. I know have a ticket LBB-571077.

Thanks,

LBB-571077</blockquote>

That screws me up as well. In order to get “actual” support it’s not very apparent that you need to go to support.joomlart.com There really should be a block with a link or at least something move visible.

[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#314002

nefar;140370That screws me up as well. In order to get “actual” support it’s not very apparent that you need to go to support.joomlart.com There really should be a block with a link or at least something move visible.

What’s even sadder, JA doesn’t list JA Opal in its product list.

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#314046

Well the ticket system is nice, but doesnt mean JA shouldnt monitor the forums anymore.

These are the official support forums of JA so JA should give their support………

Sadly JA has been using it as an excuse lately, user complains about no response….. oh you didnt make a real ticket?? do that and you will get helped….

The ticket systems was not well communicated with the customers so they cant expect that everyone knows about it.

For quite a while i have noticed users to use the ticket system when they complained about no responses but then i would get pm’s a week later that they didnt get a response to that either.

But for you own records it might be good as you get an “official” ticket.

[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#314051

bennitos;140429
For quite a while i have noticed users to use the ticket system when they complained about no responses but then i would get pm’s a week later that they didnt get a response to that either.

The only way I’ll use the ticket is when my site is on a server I don’t have to worry about. There is no way I’ll let someone I don’t know access to some of my more important sites.

[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#314114

I had 1 of 2 problems fixed & JA closed the ticket. JA fixed the easy one, over site on my part. Still waiting on the text indenting problem.

I re-opened the ticket.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#314157

toddman;140518I had 1 of 2 problems fixed & JA closed the ticket. JA fixed the easy one, over site on my part. Still waiting on the text indenting problem.

I re-opened the ticket.

your both the issues have been solved. and you have a new third issue in a new thread. so marking this thread as solved.

1 user says Thank You to Arvind Chauhan for this useful post

1. toddman

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