I thought you paid for a template?? Maybe I am mistaken.
I am not saying you are not entitled to get any support but you pay a ridiculous low sum of money for the freshest and best templates around. I assume that they are a bit too advanced for you or you are a joomla beginner. I too find them hard to “figure out” sometimes but read around in the forum and check out the joomla.org for more information about Joomla in general and I am sure you will find a lot of solutions yourself. Mind you, I haven’t seen your requests other than this where you ask for help but not specified here what you are looking for help with.
Anyway, just wanted to say that I think that sometimes you get what you pay for even though I do agree to a point, support can be somewhat poor around here but there is always people trying their best to help out.